Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Woodbridge House.
Annual service review
Name of Service: Woodbridge House The quality rating for this care home is: The rating was made on: two star good service 3 0 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jo Griffiths Date of this annual service review: 1 2 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 151 Sturdee Avenue Gillingham Kent ME7 2HH 02085024466 Telephone number: Fax number: Email address: Provider web address:
www.achuk.com Aitch Care Homes (London) Ltd Name of registered provider(s): Name of registered manager (if applicable) Miss Leonie Kathryn Mary Waters Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 10 0 The maximum number of service users to be accommodated is 10. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning Disabilities (LD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Since the last key inspection the new manager of the home has been registered with the Commission. 3 0 0 1 2 0 0 9 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Woodbridge House is a large detached corner property situated on the outskirts of Gillingham town centre. The home can accommodate up to 10 service users aged between 18 and 65 with a learning disability and complex needs. The home is on a
Annual Service Review Page 2 of 6 main bus route and the Gillingham town centre main line railway station is approximately 1 mile away and has easy access to the local library, shops and other facilities. The house is a modern building that has been recently refurbished throughout. All bedrooms are single occupancy with en-suite facilities. The fees range from 1,300 to 1,550 pounds per week Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People using the service always tell us that they are happy with the support they receive in the care home. We sent surveys to five of the current residents of the home and these were returned prior to this review. The surveys gave positive feedback about the service provided and residents told us that staff respect the choices that they make and help them to become more independent. The surveys demonstrated that staff use creative ways of communicating with people that do not use speech in order to get their views about the care provided. Comments from the surveys include They look after my needs and They help me to make choices. One person commented in the surveys that they would like to see an improvement in the quality of the food provided rather than just the value supermarket range of food and this may be an area the manager wishes to explore further with residents. Quality surveys are regularly sent to people using the service, by the registered provider, in order to gather their views. The surveys sent to the Commission confirmed that everyone knows how to make a complaint if they need to. The home has told us that they have not received any complaints and there have been no complaints or concerns received about the service by the Care Quality Commission. Annual Service Review Page 4 of 6 The home continues to let us know about important things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 30th January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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