Latest Inspection
This is the latest available inspection report for this service, carried out on 12th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Woodham Lodge.
Annual service review
Name of Service: Woodham Lodge The quality rating for this care home is: The rating was made on: two star good service 1 2 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Nicola Shaw Date of this annual service review: 0 2 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Burn Lane Newton Aycliffe Durham DL5 4PJ 01325319899 P/F Noe-mail www.voyagecare.com Milbury Care Services Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 1 The home may accommodate a named individual as set out in a letter to the registered person dated 30th October, 2003 which establishes the basis on which the individual`s needs will be met by the home. Where necessary the home`s Statement of Purpose shall reflect any changes in service provision required for this arrangement. This condition may not apply to anyone else, other than the named individual, who falls outside the registered category. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Woodham Lodge is a large converted and extended bungalow, which is situated in its own grounds and is owned by Milbury Care Services Limited. The home is registered to provide care for up to 6 adults who have learning disabilities in four single and one double bedroom. The home is in the Woodham area of Newton Aycliffe, within walking distance of the town centre and local amenities. 1 2 0 1 2 0 0 9 Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for since the last key inspection on 12th January 2009. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. The previous key inspection report and the results of any other visits we have made to the home in the last 12 months. Information we have about how the service has managed complaints. Relevant information from other organisations. This care home provides a service to people with a learning disability and complex communication needs. Therefore it was not possible to seek their views by use of a questionnaire. What has this told us about the service? The home sent us the AQAA when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and they know what further improvements they need to make. The home operates an open door policy and encourages relatives, friends and professionals to talk to staff. Monthly and annual service reviews, involving family and outside agencies to share their views, are used to find out what people think about this home. As a result of listening to people the activities programme has been redeveloped and professional support has been sought to help meet the changing needs of the service users. The homes vehicle has also been changed so that the service users can easily get in and out of it. All communal areas of the home and the service users bedrooms have been decorated. A new care plan format has also been introduced. We were told in the AQAA that the support files continue to contain detailed plans directing how each service user likes and needs to be supported in all areas. Comprehensive risk assessments are in place which support the care plans. There are lots of activities for the service users to take part in, both in the home and in the local community. And a written record of attendance is maintained as evidence of this. The manager continues to use a range of other health care professionals, such as the posture care team, behaviour and occupational therapists in order to make sure the service users health care needs are met. There have been no complaints or adult protection issues at Woodham Lodge in the last 12 months. Staff have had training so that they understand about abuse and what they should do if they witness or suspect that this is happening. There has been a low turn over of staff, which is good for continuity of care. And all but Annual Service Review Page 4 of 6 one member of staff has completed the NVQ level 2 or 3 qualification in care and the majority of staff have completed the Learning Disability Award Framework or Learning Disability qualification. The manager has achieved the NVQ level 4 qualification in care, Registered Managers Award as well as NVQ level 4 qualification in management. In the last 12 months a regional quality assurance manager has been appointed. They carried out a full review of this service, which was completed in February 2009. We have received no further information to indicate that the home is not providing a good service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 12th January 2012. However, we can visit the service at any time if information is provided that suggests service users are at risk of harm or abuse Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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