Latest Inspection
This is the latest available inspection report for this service, carried out on 15th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Woodlands (Colchester) Ltd.
Annual service review
Name of Service: Woodlands (Colchester) Ltd The quality rating for this care home is: The rating was made on: two star good service 0 2 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Louise Bushell Date of this annual service review: 0 9 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 76 Lexden Road Colchester Essex CO3 3SP 01206571200 01206505450 sam@woodlandsrh.freeserve.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Woodlands (Colchester) Limited Number of places (if applicable): Under 65 Over 65 0 23 Twenty three female service users, aged 65 years and over, who require care by reason of old age only Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Woodlands is located within the Lexden area of Colchester, an established residential area to the west of the town centre. There is approximately a ten-minute walk between the home and the town centre. Public transport, passing to the front of the home, is frequent. The nearest train station is Colchester Town, approximately half a mile distant. Hairdressing, chiropody, toiletries and newspapers and magazines are all charged at cost. The early 1900s property was a former large family dwelling and has been developed to present the current accommodation. The home is solely for women. The accommodation is arranged on two floors, the upper floor is accessed via a passenger lift. Single and shared bedrooms are available and there are various communal rooms including a lounge, dining room, small conservatory/hairdressing
Annual Service Review Page 2 of 7 0 2 0 3 2 0 0 9 salon and a large conservatory. There is a rear garden incorporating a sun terrace and lawn. The front of the property, enclosed by trees and shrubs, includes parking and seating areas. The garden also extends along one side of the home. Mrs Julie Wells is the Registered Manager. Miss Samantha Racey, the Responsible Individual of the company and Mr Chris Graham director of the care home are also involved in the day to day running of the home. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection and annual service review. This included; The annual quality assurance assessment (AQAA) that was sent to us by the service in November 2009. The completion of the AQAA is a legal requirement. It is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service and any feedback received. What has this told us about the service? We have reviewed the services most recent annual quality assurance assessment (AQAA), this was completed in November 2009. The AQAA received was concise and clear and gave us all the information we asked for. We looked at the information we have regarding the service and our judgement is that the service is still providing a good outcomes for people. Surveys were sent to the people who use the service, staff and health care professionals, prior to this ASR. This enables us to ensure that the service is still providing good outcomes for people. The AQAA tells us that we have a clear and concise Statement of Purpose and Service Users Guide written in English that are available for all current and prospective service users and visitors to the Home. The statement of purpose clearly sets out the physical environmental standards met by the Home as defined in section 1.1 of the National Minimum Standards (NMS). The Service Users Guide is currently written in English print but if requested in any other format or language we will do everything to accommodate this. The document covers all information as detailed in section 1.2 of the NMS. The Service Users Guide has full and current contact details for the local CQC office. Information gathered from previous inspections told us that people we spoke with during the inspection and through our own questionnaires told us they were consulted and able to see how their comments influenced the service. one person told us they (the managers) are always available to speak to, even just passing through they wills Annual Service Review Page 4 of 7 stop and speak to you if you need them. The AQAA tells us that the service is aware of self monitoring and is making continued improvements. We have continued to ensure there is an effective quality assurance and quality monitoring system in place, along with an annual development plan for the Home. This is based on a systematic cycle of planning, taking action and continuous reviewing to reflect aims and outcomes for service users. This is achieved by seeking views and involving service users and their families/representatives by encouraging them to complete the Homes annual service users survey satisfaction questionnaire anonymously. Feedback is actively sought from service users about the services provided, through individual and group discussions and by holding Service Users meetings whereby Service Users are encouraged to express their wishes and are consulted on matters within the Home. Other evidence provided is gathered from the initial assessment process and other records such as the service user care plan which underpins the six main values of good care practices in accordance with the National minimum standards - Privacy, Dignity, Choice, Rights, Independence and Fulfilment. These enable the Home to deliver the appropriate care for individual Service Users and will help measure the success in meeting the aims, objectives and statement of purpose of the Home. We achieve this by also seeking views of other visiting bodies such as GPs, and the District Nursing community team. In addition to this we gathered the following information regarding the service , people spoken with were clear that they had been provided with opportunity to visit the home and where possible this had been for longer periods. One person told us that I was able to chose because I came here for respite so I knew how it worked. The AQAA states, all new service users, prior to admission, have a full assessment undertaken to ensure the Home can meet their care needs. This is undertaken by the Registered Manager or the Responsible Individual at a location that best suits the prospective new Service User. Also involved in the assessment is the Service User, their representative and any other relevant professionals. Any service user referred through the hospital or social work team has a COM5 which is given to the Home to help produce the initial assessment form and the care plan. The AQAA tells us that improvements have been made to the service over the past twelve months. The AQAA states we have continued with staff training and development, including the Responsible Individual achieving her NVQ 4 and the Registered Manager achieving the Train the trainer in Moving & Handling award. We have had various rooms decorated and re carpeted including the lounge and dining room. The ramp to the lower garden has been installed as have two raised flower beds. We have actively sought new and more varied activities for our Service Users. Improving the Needs Assessment has given us more initial detail on Service Users and aided us in being aware of additional needs. The AQAA and information gathered from previous inspections and any surveys completed, if applicable, tells us that, on commencing employment with Woodlands, staff receive Common Induction Standards training. In addition, training specific to the Home is provided in matters such as health and safety, first aid procedures, fire safety and all matters regarding policies and procedures of operation. Before commencing any personal care work, new staff receive manual handling training. During the course of any year, all staff receive a minimum of 3 days paid training covering topics such as fire safety, moving and handling, abuse, first aid. These are provided by a combination
Annual Service Review Page 5 of 7 of in house and external courses. All staff have a training record kept in their individual files which are used to assist in the development of training plans during annual appraisals with the Homes Manager. In addition, the service continues to keep us informed of any significant events in the care service. We are not aware that any safeguarding referrals have been made. The AQAA tells us that the service has received four complaints in the last twelve months all of which were managed within the service timescales. From the information we have received, we believe that the service is still providing good outcomes for individuals. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will complete an inspection by 18th January 2011 We can review at any time the regulatory activity of this service if we have reason to believe that the outcomes for the people who use the service have changed. Annual Service Review Page 6 of 7 Reader Information
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