Care Home: Woodpecker Lodge

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What the care home does well Two people have been supported to move into their own flats and some others hope to move on to Supported Living in the future. The two new people who have moved in since the last inspection had been given information about the home and they were encouraged to visit and try out the service. To help a new person settle and feel as independent as possible it was arranged for him to have his own entrance and own garden shed. All feedback from people living in the home was positive. People told us they like the staff and feel they support them to be independent and listen to their views. People are encouraged to be independent. For example people all go out without staff support. Everyone is involved in cooking and keeping their own en-suite rooms and clothes clean. People are supported by Key members of staff who help them make choices and plan how they want to live their lives. Review meetings are held regularly to check people to working towards their personal goals. Each person has a busy life doing activities they have chosen to take part in. People told us they enjoy going on regular holidays and day trips. They all decided to buy a Wii recently out of a social fund and people are enjoying using this. Families and friends are made welcome in the home and people are supported to visitthose close to them if they wish to. People are assisted well with their personal and health care and all now have their own Health Action Plan. People are enabled to have a choice of healthy meals they like. The home enables people to live in an ordinary home and be part of the local community. The bungalow is very homely, clean, comfortable and safe. The home is well kept and has been improved by the addition of a large conservatory. Staff have good support from management and the team work well together to meet the needs of people in the home. They are offered regular training updates to help them do a good job. Feedback from staff was all very positive about the way the service is managed. A visiting health professional said Mrs Fletcher and the staff support their work with people and follow any advice given. Mrs Fletcher has the right skills and experience and the home is very well run in the best interests of the people living in the home. What the care home could do better: People living in the home would like more opportunities for employment. We found that staff are working hard to provide these within the local community with some recent success. This work should continue to try to help people fulfil their personal goals. Assessment of new people could be more in depth to ensure that plans are in place for all the person`s needs before they move in. We found that this had not been the case for one person, although regular support from professionals has now been arranged. A record should be kept of people`s possessions so their assets are protected. Random inspection report Care homes for adults (18-65 years) Name: Address: Woodpecker Lodge Weir End House Glewstone Ross-on-Wye Herefordshire HR9 6AL three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Jean Littler Date: 3 1 0 3 2 0 1 0 Information about the care home Name of care home: Address: Woodpecker Lodge Weir End House Glewstone Ross-on-Wye Herefordshire HR9 6AL 01989567711 Telephone number: Fax number: Email address: Provider web address: www.craegmoor.co.uk Name of registered provider(s): Name of registered manager (if applicable) Mrs Ann Fletcher Type of registration: Number of places registered: Conditions of registration: Category(ies) : Parkcare Homes Ltd care home 7 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 7 The maximum number of service users who can be accommodated is 7. The registered person may provide the following category of service only: care home (code PC): to service users of the following gender: either; whose primary care needs on admission to the home are within the following category: learning disability (LD) 7. Date of last inspection Brief description of the care home The registered provider of Woodpecker Lodge is Parkcare Homes Limited, which is a subsidiary of a much larger company, Craegmoor Healthcare. This home was registered in April 2004 and is situated within the grounds of another care home (Weir End House), which is run by the same provider and manager (Ann Fletcher). Mrs Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home Fletcher divides her time between the two homes and the deputy manager is its unit manager and oversees the service on a day-to-day basis. The home provides accommodation and personal care for up to seven adults who have learning disabilitie. Woodpecker Lodge is about two miles from the centre of the market town of Ross-onWye. Whilst the home is located just off a very busy dual carriage way (the A40) it also has a nice countryside setting. There are three vehicles for the two homes, which provide transport into town and further afield. Both homes are situated in very well kept and extensive grounds, which include a wooded area, a walled vegetable garden and a paddock housing a donkey. The home is a bungalow that was purpose built and has its own garden, patio and parking areas. Service users have single bedrooms with en-suite toilet and shower facilities. There is a sitting room, conservatory, kitchen/dining room, bathroom, toilet and utility room for everyone to use. Information about the home is provided in a statement of purpose and service users guide. The guide is available in a suitable format so that people with learning disabilities are more likely to understand it and can be obtained from the home or Craegmoor Health Cares regional office and website. The current fee for the service is £948.00 per week and additional costs to service users include such as hairdressing & beautician, toiletries, magazines. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: We, the Commission, carried out this Random Inspection over three hours to check if the judgement made at the last Key Inspection, on 4th April 2007, is still correct. We concluded that this is the case and the outcomes for people using the service are still Excellent To check this we did the following things:- We looked at some records about peoples care, medication and money. We spoke to people living in the home about their lives and future plans. People showed us around their home. We spoke to a visiting health professional, staff and the manager, Mrs. Fletcher, about how the home is managed. Five of the six people living in the home and five staff gave us their views in surveys. Mrs. Fletcher sent information about the service to us before the visit in the Annual Quality Assurance Assessment. This told us what she thinks the service does well and what future plans there are. What the care home does well: Two people have been supported to move into their own flats and some others hope to move on to Supported Living in the future. The two new people who have moved in since the last inspection had been given information about the home and they were encouraged to visit and try out the service. To help a new person settle and feel as independent as possible it was arranged for him to have his own entrance and own garden shed. All feedback from people living in the home was positive. People told us they like the staff and feel they support them to be independent and listen to their views. People are encouraged to be independent. For example people all go out without staff support. Everyone is involved in cooking and keeping their own en-suite rooms and clothes clean. People are supported by Key members of staff who help them make choices and plan how they want to live their lives. Review meetings are held regularly to check people to working towards their personal goals. Each person has a busy life doing activities they have chosen to take part in. People told us they enjoy going on regular holidays and day trips. They all decided to buy a Wii recently out of a social fund and people are enjoying using this. Families and friends are made welcome in the home and people are supported to visit Care Homes for Adults (18-65 years) Page 4 of 8 those close to them if they wish to. People are assisted well with their personal and health care and all now have their own Health Action Plan. People are enabled to have a choice of healthy meals they like. The home enables people to live in an ordinary home and be part of the local community. The bungalow is very homely, clean, comfortable and safe. The home is well kept and has been improved by the addition of a large conservatory. Staff have good support from management and the team work well together to meet the needs of people in the home. They are offered regular training updates to help them do a good job. Feedback from staff was all very positive about the way the service is managed. A visiting health professional said Mrs Fletcher and the staff support their work with people and follow any advice given. Mrs Fletcher has the right skills and experience and the home is very well run in the best interests of the people living in the home. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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