Latest Inspection
This is the latest available inspection report for this service, carried out on 12th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Wycar Leys (Burton) Ltd.
Annual service review
Name of Service: Wycar Leys (Burton) Ltd The quality rating for this care home is: The rating was made on: two star good service 0 8 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rachel Davis Date of this annual service review: 0 9 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 34 & 34a Stapenhill Road Burton On Trent Staffordshire DE15 9AE 01283533759 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Wycar Leys Limited Conditions of registration: Category(ies) : learning disability Conditions of registration: The maximum number of service users to be accommodated is 11. The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning Disability LD 11 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Wycer Leys is a large three storey detached house situated in a residential area of Burton upon Trent. The service is registered with the Care Quality Commission to support eleven younger adults with a learning difficulty. The property is situated on a main road, the gardens are spacious, secure and well maintained, there is a patio area with ample seating and a private lawned area. Adjacent to the rear gate is a small
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 11 0 0 8 1 2 2 0 0 8 wooded area also owned by the home. The inside of the property is homely and domestic in character and each person using the service has single bedroom accommodation with a toilet and shower en/suite. There are a selection of communal rooms including an activity room, which means people using the service can have some private time if they wish, or see their visitorsin private. At the time of the last key inspection the homes Statement of Purpose and Service Users Guide did not identify fees therefore readers of this report may wish to contact the service directly for up to date information. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We look at all the information we have received, or asked for since the last key inspection. This includes: The Annual Quality Assurance Assessment (AQAA) which was sent to us by the responsible individual, James Steeples on 14th October 2009. The AQAA is a selfassessment tool and focuses on how well outcomes are being met for people using the service. It also gives us some statistical information about the service. Surveys are distributed to people who use the service and staff. We looked at what the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. We read the previous key inspection report. We analysed information we have about how the service has managed any complaints and/or safeguarding issues. What has this told us about the service? The responsible individual completed and returned the Annual Quality Assurance Assessment (AQAA) within the timescale. The Annual Quality Assurance Assessment is a legal document that all registered services have to complete on a yearly basis. The AQAA contains some good information and is supported by clear evidence. It includes an understanding about the importance of equality and diversity and person centred care. The data section of the AQAA was also completed and therefore offers supporting evidence to the self-assessment section. The AQAA tells us in summary: Choice of home is informed by Service User needs and preferences. All risk assessments are in place and are specific to the individual and any activities they wish to take part in. Each Service User is treated individually and their person centred plans are reviewed regularly to enable each persons lifestyle and choices to be evaluated. We have constant support from the General Managers and Directors with the handling and management of any complaints received. The home has an open door approach allowing Care Team Members to feel valued and part of a team. Supervisions take place regularly and time is given for the team to meet at the beginning of every shift and handover correctly. The health, safety, welfare and well being of Service Users is paramount. Care Team Members are recruited to a high level and training and support are given to meet the homes high standard and to ensure that Government quality standards are met. We provide really good evidence that individual Service Users are listened to and supported to achieve their goals and have positive outcomes. Current legislation and regulation is incorporated into company documentation and policies and procedures as these are reviewed regularly. Service Users are supported to make choices about their lifestyle and given varied opportunities within the community. Provide Service Users with the personal support they require, in the way they want it, and support them to access the specialist support they require. Provide a homely, well-maintained purpose-built accommodation, adapted to meet the Service Users needs as necessary. Over the last 12 months the home has successfully moved six individual Service Users into the home and the home has successfully recruited new Care Team Members and begun their induction into Annual Service Review Page 4 of 6 working within the home. The Service Users have started to develop their community presence and have successfully started at the local college. The home needs an experienced Registered Manager appointed to run the home on a day to day basis. We received eight questionnaires, four from people using the service and four from members of staff. People who use the service confirmed they knew how to complain if they wished to (one questionnaire did record dont know how to.) People felt the staff always treated them well, they felt their home was always clean and fresh and everyone said they can do what they want to do. They also said; staff help me with my lunch and laundry. The staff help me if I am upset. I would like to go on more trips and I would like to live in my own flat. The staff questionnaire confirmed they were recruited appropriately, two staff thought their induction mostly covered what they needed to know one stated partly and one said very well. All felt supported by their manager and all stated they usually feel they have enough support experience and knowledge to meet the needs of the people living at Wycer Lees, however none of the staff said always. On what the home does well the staff recorded: Look after the service users as individuals. General management and service user support. Meets the needs of all service users as individuals. The home meets individuals needs and constantly identifies and improves methods and techniques to improve the service. The home is always clean and provides residents with a sense of security. On what the home could do better: The home could provide more structure in order to ensure all needs can be met to the highest ability of all involved. Allocate one more staff member to ease pressures and allow better activity choice. More activities. Communication through staff could be better at times. Provide better choice of activities. We feel people who are offered services from Wycer Lees are still receiving good support but we have asked the responsible individual to consider how to improve the activities for the people who live at the home. We are aware the responsible individual is in the process of applying as the manager of Wycer Lees also. What are we going to do as a result of this annual service review? We still consider people using the service are receiving good outcomes. If we obtain information that concerns us about the quality of the service or the safety of the people using the service we can inspect the service at any time. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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