Latest Inspection
This is the latest available inspection report for this service, carried out on 21st January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Wyndley Grange Nursing Home.
Annual service review
Name of Service: Wyndley Grange Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kulwant Ghuman Date of this annual service review: 1 4 1 2 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 2 Somerville Road Sutton Coldfield Birmingham West Midlands B73 6JA 01213541619 01213541700 nickmurch@homecroft-ltd.co.uk www.homecroft-ltd.co.uk Homecroft (Four Oaks) Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 30 0 0 30 The maximum number of service users who can be accommodated is 30 The minimum age on admission for DE catergory is 55 and above The registered person may provide the following category of service only Care HomeNursing - Code (N) To service users of the following gender Either Whose primary care needs on admission to the home are within the following categories Old age not falling within any other category Code OP maximum number of places 30 Dementia Code DE maximum number of places 30 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: In October 2009 the homes registration was changed so that 30 people with dementia and/or nursing needs could be accommodated in the home following an extension to the building. The minimum age of people moving into the home is 55 years. Date of last key inspection: Date of last annual service review (if applicable):
Annual Service Review Page 2 of 7 Brief description of the service Wyndley Grange provides nursing care for up to 15 persons. The home is also able to provide care for residents with dementia care needs. The home is not purpose built and is an adaptation of an existing residential property. The home blends in well with the other residential properties within the locality. There is sufficient off road parking for up to seven vehicles at the front of the building. The home has a lounge and dining area, all of which are situated on the ground floor. The bedrooms are of both single and shared status and are situated on the ground and first floor of the building. Both the kitchen and laundry room are on site and the home has a lift and call system. The home has hoists and pressure relieving equipment available to meet the assessed needs of the residents at the home. There are communal toilets located on each floor and assisted bathing facilities are situated on both floors. There is a ramp to the front door to enable access for disabled residents and visitors to the home. The home has a no smoking policy and this is reflected in the Statement of Purpose. The extensive rear garden provides a view of a lake and Sutton Park is within close proximity. The home is situated close to local leisure facilities and bus services run from near by Sutton town centre, with further amenities and shops are a short distance away. The current scale of charges for the home is #475 - #550. The home retains the nursing element, which is paid directly to Wyndley Grange. A Top up Fee of #90 - #150 per week is also payable and these charges are reviewed every April. There are additional charges for chiropody, hairdressing, toiletries and newspapers. For up to date fee information the public are advised to contact the home. A notice is displayed in the reception area to ask the Manager for a copy of previous inspection reports for the home, for anyone who may wish to read them. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notificationsand are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? No AQAA received by us as at 16.11.09 We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We have not received any complaints about the service being provided at the home since the last key inspection. We sent 10 surveys to people living in the home and their representatives, 8 to people working in the home and 5 professionals visiting the home. We received 7 completed surveys from people who worked in the home. They told us: The home has been up graded, it is a beautiful nursing home, well cared for. Works well in meeting the needs of the residents ie if a resident has a problem of any sort we will understand and try our best to meet their needs to resolve the problem as soon as possible, makes the residents feel welcome as well as all the relatives who come to visit. Wyndley provides all the support help in our working area and also provides fantastic opportunity for personal and career development. Annual Service Review Page 4 of 7 Makes sure all service users have a good standard of care and that they are all treated with dignity and respect. Everything the home does is the best service. Care plans are individualised and their personal needs met. Things they that the home could do better were: Better infection control practices. Better staff training of food hygiene. Improved working relationships/communications between members of staff. One survey completed by a visitin professional to the home told us that the home: Promote person centred care. The service has enabled people who underwent a traumatic process to adapt to change in a comfortable caring environment with dignity. Three relatives of people living in the home told us: Despite the fact that the new extention is superb and well equipped the whole package is commendable. The management ensure that every need o fthe residents is attended to immediately..... particularly toileting, residents are not made to wait and I have witnessed that this does not always happen in other establishments. All the staff are always bright and cheerful. They treat the residnet siwht respect and they are very caring. They always greet meyself with a smile and a greeting. Also a welcome drink. Friends and relatives wh ohave visited my mother have also remarked on these facts. I dont think that we have been singled out for special treatment, this is the norm. Some staff provide very good care for X. I feelsome need more trainingand more understanding of people with Alzheimers Disease. Provide homely atmosphere. X has recently arrived at the home and staff are making a real effort to help them settle. Staff are friendly and approachable and respond quickly if there are any issues I bring up. The things they felt that the home could do better were: Provide more entertainment/stimulation for people, especially those with dementia. Could there be volunteers to go and talk to them or take them for walks etc. Personal hygiene, patients should have hand washed before meal. Be encouraged to wash regularly. Would like to have more music playing instead of television being on all the time with no one able to watch. Annual Service Review Page 5 of 7 Six people living in the home completed surveys and they told us: Could have more staff. Cares great, respect my wishes. More activities would be better. Cares for me. Never made to feel a nuisance. Food well. Carers (some) do well for me and respect my wishes. Very pleased with food. Room is comfortable. More staff at peak times. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 21st December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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