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Inspection on 13/07/09 for 1-4 Windsor Drive

Also see our care home review for 1-4 Windsor Drive for more information

This is the latest available inspection report for this service, carried out on 13th July 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: 1-4 Windsor Drive The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 1 3 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 1 - 4 Windsor Drive Exeter Road Dawlish Devon EX7 0SA 01626888481 Telephone number: Fax number: Email address: Provider web address:   Windsor.Drive@Guinness.org.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Guinness Care and Support Ltd Number of places (if applicable): Under 65 Over 65 12 0 The maximum number of service users who can be accommodated is 12. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Learning disability (Code LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1 - 4 Windsor Drive is registered to provide accommodation and care for a maximum of twelve people who have learning disabilities. The home is divided into two pairs of semi-detached bungalows and each bungalow provides self-contained accommodation for a maximum of three people. The bungalows are set in grounds of a hospital on the outskirts of Dawlish and are approximately two miles from the town centre. There is a regular bus service to Dawlish and Exeter. Annual Service Review Page 2 of 6 Information about the home and the service is provided in a Statement of Purpose and a Service Users Guide, both of which are available from the home on request. As this is the first inspection to be carried out since Guinness Care and Support Limited became the owners of the business previous inspection reports are not available. The Statement of Purpose states that the fees range from £700 to £800 a week. Additional charges are made for podiatry, hairdressing, aromatherapy, private telephone installation, telephone calls, lease of transport (£71 a month), mileage (10p a mile), dry cleaning, meals and snacks out, newspapers, clothing, toiletries and other items of a personal nature. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which took place on 10 June 2008 This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and concise, although not all sections of the AQAA were completed. But we did receive sufficient information to complete the Annual Service Report. 4 surveys were returned to us from people living at the home. Everyone had received support from their key worker to complete the forms. Surveys tell us that everyone was asked if they wanted to move into the home. Everyone tells us that they make their own decisions about what to do during the day and evening. People living at the home say that the staff treat them well and listen and act on what is said. A new activities co-ordinator has been employed during the last year. Several staff commented on well organised activities and day trips. People living at the home tell us that they would like to do more things but sometimes there are not enough staff or transport available to do so. This was also confirmed by some of the staff in responding to our survey. The AQAA acknowledges that staff levels have been a barrier to doing everything they would wish. There is an ongoing recruitment drive to appoint new staff. Surveys confirmed that relatives are always encouraged to visit at any time. Annual Service Review Page 4 of 6 There is a complaints procedure in place and everyone responding to a survey said they knew who to talk to if they had a concern or worry. No complaints were received during the year. The environment of the home is homely. During the last year hand wash basins have been fitted in the kitchen areas as requested by environmental health and bath panels replaced in two of the bathrooms. Staff tell us that the environment and surroundings are very pleasant. Some think that the fabric of the buildings could be refurbished somewhat. We received completed surveys from 6 members of staff. 25 permanent care staff are employed at the home. 12 have achieved an NVQ level 2 or above in care. There is a low staff turnover and 2 staff have left during the year. Staff tell us that they always receive up to date information about the people that they care for. All staff have received induction training and ongoing training is provided. Staff say that the home provides excellent care and good communication and an understanding of the needs of our service users, providing a safe healthy environment. The home continues to provide a high standard of care and there is no evidence to indicate that outcomes for people who use the service have changed since the last inspection of the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 10 June, 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!