Annual service review
Name of Service: 1 Empire Road The quality rating for this care home is: The rating was made on: two star good service 1 5 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michelle Finniear Date of this annual service review: 0 3 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 1 Empire Road Torquay Devon TQ1 4LA 01803326215 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Parkview Society Limited Number of places (if applicable): Under 65 Over 65 1 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1 Empire Road was initially registered, and continues to provide care for one resident with a learning disability. The service is tailored to meet the specific needs of this resident and there is no further admissions planned. The home is situated in a residential area of Torquay, within walking distance of some shops, and within driving distance of the town centre. There is a double bedroom, a staff office, sleep-in room, a shower room, bathroom, lounge, quiet lounge, and kitchen. Outside is a small garden to the rear. The Owners are a local registered charity the Parkview Society that runs several care homes in the Devon area. The Statement of Purpose for the Home is not up to date. The fees for the service provided are #2,873.94 None 1 5 1 2 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? To complete this Annual Service Review we looked at the information we have received about the home since our last visit; We asked the home to complete an Annual Quality Assurance Assessment or AQAA giving us information about how the home is run; We sent questionnaires to the people who live and work at the home; We looked at the way the home keeps us informed about events and incidents at the home - called notifications - which are a legal requirement. What has this told us about the service? The home sent us their Annual Quality Assurance documentation when we asked for it. It was clear and gave us the information we needed, however would benefit from more information and detail being provided in some areas.. We have decided that on the information we have received the home is still providing good outcomes for the person who lives there. 1 Empire road is an establishment set up to cater for the needs of one person. One staff member of a team of three works at the home all the time the person lives there, and when they are out at work the staff may leave an answer phone on when no-one is at the premises. The home have told us that since the last inspection they have increased the amount of regular trips and walks, to shops, parks and the local football club; increased choices and decision making available for the individual; increased the persons levels of relaxation by encouraging them to have more autonomy; increased the persons contact with their family with regular meals out; provided new flooring in the kitchen and hallway; improved their physical well being with regular checks on their health needs; and increased the amount of staff training. They have also told us they plan to provide more outings to animal centres, steam train rides, bars and parks as the person wishes. There have been no complaints made about the service in the last year. The person who lives at the home was unable to complete the questionnaire sent but has regular contact with people who could independently advocate for them as needed. Staff working at the home told us there was Good team work between staff, Good communication between staff members and a good understanding of clients needs. They said they had the support they needed to do their job, including information and training. Annual Service Review Page 3 of 5 What are we going to do as a result of this annual service review? We are not going to change our plan and will carry out a Key Inspection by the 15th December 2010. However we may inspect the service at any time if we have concerns for the person living there. Annual Service Review Page 4 of 5 Reader Information
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