Inspection on 07/05/09 for 27 Graham Avenue
Also see our care home review for 27 Graham Avenue for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 7th May 2009.
CQC found this care home to be providing an Adequate service.
The inspector found no outstanding requirements from the previous inspection report, but made 6 statutory requirements (actions the home must comply with) as a result of this inspection.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The comfortable, relaxed and welcoming environment has evolved over several years and reflects the general stability and commitment within the staff team and the open and inclusive management style. Through working closely and consistently with service users, staff have developed a sound understanding of their individual care and support needs. Service users are encouraged and supported to make decisions about their lives. Where appropriate and practicable, they are involved and regularly consulted on many aspects of life in the home, including menu planning and activities. The acting manager and care staff continue to be supported and valued by the senior management.
What has improved since the last inspection?
The recent appointment of a competent and experienced member of staff from within the organisation, as the acting manager of the home, is welcomed.
What the care home could do better:
An accurate and updated Statement of Purpose must be developed and implemented, to include current information about the service,including revised manager details. Before moving in to the home, any prospective service user must undergo a full assessment of their care and support needs, carried out by someone competent to do so. Service users` individual care plans, including risk assessments, must be kept under regular review and updated to reflect any changing needs and circumstances. There must always be sufficient, suitably experienced staff on duty within the home to meet the care and support needs of the service users. A suitably experienced and qualified person must be registered as manager of the service. The current quality assurance system must be improved and extended by seeking the views of service users` relatives, stakeholders and other visitors to the home. It is hoped that with the acting manager`s evident commitment to raising standards and ultimately improving outcomes for service users, these acknowledged shortfalls will be addressed.