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Inspection on 23/02/10 for Abberleigh House

Also see our care home review for Abberleigh House for more information

This is the latest available inspection report for this service, carried out on 23rd February 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Abberleigh House The quality rating for this care home is: The rating was made on: two star good service 1 0 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Paula Cordell Date of this annual service review: 1 8 0 1 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service Address of service: 17 Grove Park Road Weston Super Mare North Somerset BS23 2LW 01934621397 01934623162 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Dr Joseph Conlon,Mrs Jacquetta Miner Number of places (if applicable): Under 65 Over 65 9 9 May accommodate up to 9 persons aged 18 years and over with learning disabilities. May include persons aged 65 years and over Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Abberleigh House is a large Victorian house providing residential care for younger adults with learning disabilities. The home is set in a quiet residential area with a large rear garden, which has goats and hens. Its sister home, Abberleigh Grove, is in the next road and individuals from the two homes share many social events together. Most staff work in both homes as well as in the supported living service run by the homes owner. The home aims to support the individuals to develop their independent living skills in a family environment with a view to moving on to more independent living if appropriate. Staff support individuals to access community facilities and pursue their social, vocational and leisure interests. Respite care is offered to one client at a time. 1 0 0 2 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last inspection. This included: 1) The annual quality assurance assessment (AQAA) that was sent to use by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2) Surveys returned to us by people using the service and from other people with an interest in the service. 3) Information we have about how the service has managed complaints. 4) What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5) The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6) Relevant information from other organisations. 7) What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when asked for it. It was clear and gave us some of the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. However there was no information to determine what further improvements were planned for the forth coming twelve months or whether they had met the requirements from the previous visit. Areas identified for improvement at the last visit to the service were to review the care planning processes ensuring they were person centred and gave staff clear directions on how to support the individual, review the medication policy to include comments from the last visit and to ensure that contracts include what is and not included in the fees. There was no indication in the annual quality assurance assessment that this had been completed as part of the improvements made over the last twelve months. The last visit to the home was on the 10th February 2009. This provided evidence that the home was providing good outcomes for the people living in Abberleigh House. This report can be sought from the Care Quality Commissions Web site. Surveys from people living in the home confirmed that they could do what they wanted during the day, evening and at weekends, all confirmed they knew how to make a complaint, and stated the home was always clean. All said that the staff treat them in a Annual Service Review Page 3 of 5 respectful manner and respond to what they are saying. Other comments from individuals living in the home included the home provides good food and they support me well and no improvements can be mademy home lets us make decisions on what to do and help us with our decisions. Feedback from staff was generally positive with clear information being given to enable them to fulfil their roles in the home, good packages of training and support in place. Comments from staff included we have a really excellent manager in this home who works really hard to make sure things run as they should and she always goes that extra mile. Shes always calm, capable and puts the needs of the our residents first this was echoed by another member of staff. However one member of staff said that the communication could be improved between the staff team. There have been no notifications during the last twelve months. The annual quality assurance stated that there have been no complaints received or safeguarding referrals made. The Care Quality Commission has not received any complaints about the service. Whilst there is no indication that the service has changed significantly it would be beneficial for the provider to look at the guidance in respect of completing the annual quality assurance assessment on the Care Quality Commissions Web site. This would ensure that the information is expanded to clearly describe how the service is doing and what future improvements could be made. What are we going to do as a result of this annual service review? We will not change our inspection plan and the next visit will be within the agreed timescale. However, we can inspect the service at any time if we have concerns about the well being or the safety of the individuals living at Abberleigh House. Annual Service Review Page 4 of 5 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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