This is the latest available inspection report for this service, carried out on 30th September 2009.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Abbeyfield Greensted The quality rating for this care home is: The rating was made on: three star excellent service 1 7 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Justine Williams Date of this annual service review: 3 0 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 16 The Orpines Wateringbury Maidstone Kent ME18 5BP 01622813106 Telephone number: Fax number: Email address: Provider web address:
Sue.Imms@abbeyfieldkent.org Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: The Abbeyfield Kent Society Number of places (if applicable): Under 65 Over 65 0 39 The maximum number of service users to be accommodated is 39. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Greensted is situated in a quiet residential area within walking distance of a local shop and approximately 15 minutes drive to the town of Maidstone. The home has a large dining room and several sitting rooms throughout. One area of the home on the upper floor has been turned into a relaxation area complete with an automated massage chair and a music centre. The home has a well-maintained library with some large print books. There is also access to talking books and tapes. The gardens are attractive
Annual Service Review Page 2 of 6 1 7 1 0 2 0 0 8 and well maintained with seating areas. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included the following, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they have plans in place to develop the service further. There were no requirements made at the last inspection, there were only 2 areas noted for improvement these were that the person centred planning in the care plans should encompass all the residents at the home, and that the Abbeyfield society should ensure that their own inspection visits under regulation 26 are carried out and formally documented. The Manager confirmed that staff have recently received Pegasus training which includes information on how to enhance the lives of service users. The home have trialled new care plans and all residents now have life history books. The home is currently looking at how to make the care plans more user friendly. The regulation 26 visits are occurring on a monthly basis, and the manager is now receiving the reports on time. People living in the home always tell us that they are happy there. The surveys we received indicate that residents are highly satisfied with the care they receive, information they get about the home, staff availability and activities. Some specific comments were They take good care of me and the home is excellent, and I wouldnt go anywhere else. We received comments from staff working at the home, they feel supported and say the management team are very approachable. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review?
Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 17th october 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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