Latest Inspection
This is the latest available inspection report for this service, carried out on 26th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ridgemount.
Annual service review
Name of Service: Ridgemount The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mary Williamson Date of this annual service review: 2 3 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Ridgemount The Horseshoe Banstead Surrey SM7 2BQ 01737858950 01737851056 jan.norman@anchor.org.uk www.anchor.org.uk Anchor Trust Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 64 64 0 0 0 64 The maximum number of service users to be accommodated is 64 The registered person may provide the following category of service only: Care home only(PC) to service users of the following gender: Either whose primary care needs on admission to the service are within the following categories: Mental disorder, excluding learning disabilityor dementia(MD) Dementia(DE) Old age, not falling within any other category(OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ridgemount is a Care Home, situated in Banstead, offering care and accommodation for sixty- four service users. The registered provider is Anchor Trust. The home is set
Annual Service Review Page 2 of 6 over three floors and comprises of five wings, with twelve bedrooms in each, plus a small unit with four bedrooms. Each of the five wings has its own kitchen, dining room and lounge. The bedrooms all have en-suite toilet and wash hand basin facilities and each wing has a bathroom, shower room and extra toilet. The home is set in its own grounds and all areas are accessible to the service users. The fees charged range from £458.00 to £710.00 per week based on individual needs. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received or asked for since the last annual service review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report and any other visits that we have made to the service in the last twelve months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. This was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and they know what further improvements they need to make. The home continues to operate a structured admission procedure and only following a detailed needs assessment will residents be admitted to the home. The AQAA indicated that care plans and risk assessments are in place and are reviewed regularly. The AQAA indicated there there is a complaints procedure in place and that all residents and their relatives have access to a copy of this. There have been no complaints received by The Care Quality Commission regarding this service since the last Annual Service Review. The AQAA describes the activity arrangements in place to meet residents needs and expectations. A new shopping trolley service has been recently introduced which visits all units twice a week to promote shopping skills. Activities are displayed on the notice board weekly for residents information. There is an ongoing maintenance and refurbishment programme in place. Plans include the redecoration of communal areas of the home. Bedrooms are redecorated as and when required. New garden furniture has been provided for residents to enjoy. The AQAA indicated that there is a well established staff team in place to meet residents needs. Training is ongoing and mandatory training updated regularly. The manager stated that staff have undertaken training in how to avert a crisis, promote hearing awareness, and advanced dementia care. Annual Service Review Page 4 of 6 Quality audits of the service are undertaken and surveys are sent to relatives, health care professionals and other people with an interest in the home for their feedback and comments. The manager stated that robust recruitment procedures are in place for the protection of residents. The home continues to inform The Care Quality Commission of any relevant evens that have occurred since the last key inspection and they have shown that they have managed issues well. They work well with The Care Quality Commission and have shown that their service continues to provide excellent outcomes for people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 17th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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