Annual service review
Name of Service: Allerton Court The quality rating for this care home is: The rating was made on: three star excellent service 0 6 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mandy Beck Date of this annual service review: 2 8 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 234 Hydes Road West Bromwich West Midlands B71 2ED 01215885494 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Sandwell Community Caring Trust Number of places (if applicable): Under 65 Over 65 0 48 The maximum number of service users who can be accommodated is: 48 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 48 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Allerton Court is a residential home registered to provide 24-hour care for a maximum of 48 people over the age of 65. Purpose built, and situated at the end of a private drive, the Home benefits from extensive grounds and ample parking facilities. Accommodation is provided over two floors, which is sub-divided into four separate Units, each with its own lounge, dining room and kitchenette. In addition to the main staircase a passenger lift provides access to the first floor. The majority of the bedrooms (36) have en-suite facilities, with ample additional bathroom and toilet
Annual Service Review Page 2 of 6 0 6 0 2 2 0 0 9 provision having the necessary adaptations. Situated in the Hall Green area of West Bromwich the Home enjoys easy access to local services and public transport. The Home also provides a day centre service for 12 people which has its own large lounge, toilets, shower, kitchenette and conservatory. Residents of the Home are welcome to attend and join in the activities of the Centre. Allerton Court will need to be contacted to obtain level of fees charged. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection February 2009. This included the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. The information we have received from the surveys we sent to people living in the home and to the staff working there. Information we have about how the service has managed any complaints and any safeguarding referrals/investigations over the last 12 months. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. The AQAA was very limited in its information. It did not tell us how the home is performing or how it intends to improve over the coming 12 months. There is no reference in the AQAA about how the home has taken action to address the good practice recommendations we made as part of our last key inspection. People living in the home tell us that they are happy there. They told us I feel secure here and looked after, I am happy to be here, happy with everything and if I need to go to hospital the carers take me. The home has told us that it has improved the amount of activity that is on offer for people to take part in. People who answered our surveys said I would like to do more outdoor activities, more outings would be good, others told us I enjoy the entertainment like bingo and singing. People made comments about the food and the choices that are offered to them. They told us the food is very good, I would prefer to have a cooked breakfast every day and they could do more meals for men. The home has told us in the AQAA they continue to upgrade and maintain the environment for people. We were told the home is very clean and very welcoming, it is a happy home. The home has told us that staff continue to have training as needed. They have not Annual Service Review Page 4 of 6 told us if they have arranged training for staff for the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. This was a recommendation from the key inspection and we would expect the home to tell us how they have addressed this in the AQAA. This information is not included. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 01 February 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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