Random inspection report
Care homes for older people
Name: Address: Aronel Cottage 5-11 Highfield Road Bognor Regis West Sussex PO22 8BQ three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Liz Palmer Date: 2 8 0 4 2 0 1 0 Information about the care home
Name of care home: Address: Aronel Cottage 5-11 Highfield Road Bognor Regis West Sussex PO22 8BQ 01243842000 01243842001 enquiries@aronelcottage.co.uk www.aronelcottage.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mr Julian Trevor Hitchcock Type of registration: Number of places registered: Conditions of registration: Category(ies) : Aronel Cottage Care Home Ltd care home 38 Number of places (if applicable): Under 65 Over 65 38 old age, not falling within any other category Conditions of registration: 0 The maximum number of service users to be accommodated is 38 The registered person may provide the following category of service: Care home with Nursing(N) to service users of the following gender: Either whose primary care needs on admisison to the home are within the following category : Old age, not falling within any other category (OP) Date of last inspection Brief description of the care home Aronel Cottage is a care home able to provide personal Care and nursing care for up to 38 service users in the category of Old Age. It is situated in a residential area of Bognor Regis. Shops and other local Facilities are close by. Communal Space consists of a lounge/dining room with additional sitting areas available throughout the home.
Care Homes for Older People Page 2 of 8 Brief description of the care home There is a large lift making all parts of the home accessible to the service users. Private accommodation consists of 34 single bedrooms and 2 twin bedrooms. 19 bedrooms have en suite facilities. Mrs Lorraine Hitchcock is the Owner and Responsible Individual. Mr Julian Hitchcock is the Owner and Registered Manager. The fees charged at this home range from £428 - £685 Care Homes for Older People Page 3 of 8 What we found:
This random inspection took place in the form of a three hour visit to home. During this time we focused on outcomes for service users in the areas of health and personal care, recruitment and staff training. During the visit we were assisted by the registered manager and one of the deputy managers. We spoke to three service users privately and met and observed others. We also spoke to two relatives of service users and have used all their views to form our judgements. Prior to the visit we analysed other information we have about the home, including their Annual Quality Assurance Assessment that they sent to us when we asked for it and six surveys received from staff and eight from service users. Three initial assessments were looked at, they contained enough detail for the home to know it could provide suitable care for the individual. Details included a full medical history, information about the persons care needs, a social history, interests and hobbies and cultural and spiritual needs. Risk assessments are part of this process including assessing any equipment needed. Three care plans were looked at. These are drawn up from the initial assessments undertaken prior to moving in. They were detailed and seen to be kept under regular review. They contained information about support needed for washing and dressing and personal preferences about food and drink. Psychological, physical and social needs were included. Risk assessments were seen and these covered risks such as falls and personal safety. Three residents were spoken to privately. Residents said they were treated with respect and that staff were patient, friendly and kind. They said they felt safe and well cared for. They told us that she can use their call bells to get staff assistance whenever they like. They all said staff come quickly. One resident said he sometimes got frustrated waiting for assistance on other occasions. This was discussed with the manager and the deputy who were both aware of this service users frustrations and said they would look at ways of reducing this. The six surveys received from residents were all positive. They all said they always receive the care and support they need and the home always makes sure they get the medical care they need. The relatives of residents spoken to said they were very satisfied with the care their relative received and found the staff and management open and friendly. The storage and recording of medication was sampled. The records seen were accurate, up to date and no errors or omissions were noted. We saw evidence that a senior member of staff checks the records on a weekly basis so any errors or omissions would be picked up and dealt with promptly. The storage for medication was seen to be suitable and in line with current guidance. Controlled drugs are stored securely and appropriate records were seen to be held for these. During the inspection there were suitable numbers of staff on duty to attend to the needs of service users and spend time with them socially. Residents spoken to said there were enough staff on duty during the day and night to meet their needs. Staff were observed interacting in a positive and respectful manner at all times. They responded to requests
Care Homes for Older People Page 4 of 8 from service users and were caring and polite. The homes AQAA tells us they have a robust recruitment and training programme. Records we looked at confirmed this as did the staff surveys we received. All non nursing staff staff are trained to National Vocational level two at least and a Skills for Care Induction programme is in place for new staff. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
