Annual service review
Name of Service: Ashville House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Caroline Mitchell Date of this annual service review: 2 7 0 8 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 117 Ashville Road Leytonstone London E11 4DS 02082812236 F/P02082812236 patiencemabena@aol.co.uk/shelleyokwuosa@ya hoo.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: April Rai Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users who can be accommodated is: 3 The registered person may provide the following category of service only: Care Home only Code PC to service users of the following gender: Either, whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding learning disability or dementia - Code MD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ashville house is a privately run care home registered for three adults, providing longterm placements to people with mental health problems. The home provides services to both men and women. It is a two-storey terraced house, which contains a lounge cum small dining area plus kitchen and a small staff office. There is a small garden to the rear. All bedrooms are single, two of which are situated on the first floor with the other on the ground floor.
Annual Service Review Page 2 of 5 There are two toilets and one bathroom, all situated on the first floor. The building is therefore not suitable for someone who has mobility difficulties. The home is staffed on a 24-hour basis in order to provide care and support to the people using the service. Physical health needs are met by the local GP and other specialist professionals when needed. People living in the home attend day centres, clubs and community facilities and are also involved in domestic chores within the home. The registered person provides a Statement of Purpose that sets out the objectives and philosophy of the service. A Service Users Guide is also available which includes a summary of the Statement of Purpose and provides information about the home. The fees charged range from £730 to £900 per week. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: 1) The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2) Surveys returned to us by people using the service and from other people with an interest in the service. 3) Information we have about how the service has managed any complaints. 4) What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5) The previous key inspection, which was conducted on 27/11/07 and the last Annual Service Review that was conducted on 05/09/08. 6) Relevant information from other organisations 7) What other people have told us about the service. What has this told us about the service? The home was rated as good at the last inspection in November 2007. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. For instance, in the AQAA the manager told us about some of the improvements they had made since the last inspection, All residents received letters and further clarification on Mental Capacity Act and Dignity in Care. All staff have attended Mental Capacity Act Training and MCA assessments are done on all residents according to guidelines. Each resident has an additional MCA assessment in their files outside of their care plans/person centred plan. Waltham Forest Dignity in Care Guidelines summarised to staff and copy made available for all on site. At the last inspection people living in the home told us that they were happy there. At the point of writing this report, we have received no information to show that this has changed. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the end of September 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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