This is the latest available inspection report for this service, carried out on 2nd December 2009.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Chandos Road, 91 The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Robert Cole Date of this annual service review: 2 7 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 91 Chandos Road Stratford London E15 1TT 02085348222 02084719225 info@consenscare.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Consensa Care Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users who can be accommodated is: 3 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding learning disability or dementia - Code MD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 91 Chandos Road is a registered care home offering accommodation to a maximum of 3 adults with mental health difficulties. The home is one of several operated locally by the Consensa Care organisation. At the time of this inspection there were three female service users living at the home. The home is a terraced house in a residential area. The accommodation comprises a communal lounge, kitchen diner, smoking lounge, downstairs wc, shower room, bathroom and three bedrooms. A staff office is located on the first floor. There is a garden area to the rear of the property. Parking is Annual Service Review Page 2 of 6 available to the front of the property and local shops and buses are within walking distance. The current range of fees for the home is between #1218.80 and #1244 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? This home last had a key inspection on the 3/07/08. At that inspection, the overall standard of care and support provided was judged to be of a good standard. At that inspection a total of eight requirements were made, and one god practice recommendation. These included requirements that all medications are appropriately recorded, and that quality assurances systems are implemented that include seeking the views of service users. The AQAA supplied by the home suggests that these issues have now been addressed. The CQC is satisfied that the home has notified the Commission of any significant events as appropriate, for example when a service user had a fall. The CQC has not received any complaints about the service since the last inspection. The CQC has not received any safeguarding referrals about the home since the last inspection. As part of this review process, the home completed an AQAA at the request of the CQC. This sets out how the home is meeting the needs of service users in line with national Minimum Standards. For example, on care planning the AQAA states Individual needs and choices are recorded in holistically approached care plans containing detailed information about level of support that service users need, their identified goals and aims and guidelines of these will be approached and achieved. Clinical Risk assessments for each service user to address their needs and minimise the risks if any identified. Service users are involved in their care planning wherever possible and in accordance with mental capacity assessment. These are regularly reviewed to reflect their current needs. Annual Service Review Page 4 of 6 Whilst on complaints and protection the AQAA states All staff have SOVA training with their induction pack. Residents have their complaints procedure in their rooms and on the board in the communal area with easy access to the telephone and number and address of CQC if they wished to. Residents are listened to when they have any concerns or complaints and all of these are taken through companys complaint procedure. Service users are informed about the outcomes into the complaints. Close co-operation with local safeguarding team. The AQAA has also highlighted areas where the home intends to improve over the coming year, for example Staff appraisals to be introduced at least once a year, identify outside training/courses that can be of benefit for all staff in accordance with the companys training budget. It is the view of the CQC that this home continues to provide a good level of support to service users. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 02/07/11. However, we can inspect the service at any time if we have concerns about the quality of the service or of the safety of people using the service. Annual Service Review Page 5 of 6 Reader Information
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