This is the latest available inspection report for this service, carried out on 2nd February 2010.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Cookham Riverside Nursing Home The quality rating for this care home is: The rating was made on: two star good service 1 3 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Helen Dickens Date of this annual service review: 3 1 1 2 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Berries Road Cookham Berkshire SL6 9SD 01628810557 01628521239 cookhamriverside@talktalkbusiness.net www.hamiltoncare.com Hamilton House Medical Ltd The registered provider is responsible for running the service Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: The maximum number of service users who can be accommodated is: 35 The registered person may provide the following category/ies of service only: Care home with nursing - N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Cookham Riverside is, as its name suggests, situated on the river in the Thames village of Cookham. The home provides nursing care for up to 35 older people. It was purpose built in the 1970s and lies towards the end of a private road just off Cookham High Street. Many rooms within the home overlook the River Thames, thus enabling
Annual Service Review Page 2 of 7 Number of places (if applicable): Under 65 Over 65 0 35 1 3 0 1 2 0 0 9 residents to enjoy the pleasant river views. To the front of the property is a car park and to the rear a terraced area, with well maintained lawns and gardens stretching down to the river. The gardens have level walkways, and the terraces have seating and tables for the use of residents and visitors. Cookham has public transport, shops and amenities within walking distance of the home; the larger town of Maidenhead is approximately three miles away. The cost of this service ranges from £801 to £1071 per person per week, according to residents needs, and the individual room chosen. This excludes hairdressing, chiropody and newspapers. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection on 13th January 2009. This included: The annual quality assurance assessment (AQAA) that was returned to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Responses to any surveys we sent out. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations including those who commission this service on behalf of social services clients. What other people have told us about the service. A telephone interview with the Head of Care on 31st December 2009. What has this told us about the service? The AQAA stated that the following improvements have been made in the last 12 months: -The homes website has been completely up-dated. -The Head of Care and nurses have had training and are now equipped to show prospective families around the home. -Residents records are better organised and care plans are now more detailed, providing evidence of resident and family involvement. -Continence care plans have been reviewed and now each resident has a more detailed plan and better management strategies. -The home has bought finches as pets for residents, and organised visits from the Pets as Therapy dog. -The sessions provided by professional entertainers has been increased and a new mini bus has been purchased so the number of outings has increased. Annual Service Review Page 4 of 7 -A volunteer has been engaged to help with outings, and the activities organisers hours have been increased. -The role of the named nurse and key worker have been further developed, and staff have had training on the Mental Capacity Act and the Deprivation of Liberty Safeguards. -A modern wet room with multi-position shower has been installed. -A high tech hydro bath with hoist access has been installed in a completely modernised bathroom. -Two hoist accessible toilets have been installed to enable residents who need hoisting to go to the toilet rather than having commodes in their bedrooms. -Some carpets and soft furnishings have been replaced throughout the home. -Pre-set valves have been fitted to taps to prevent scalding, and bedroom sinks and taps have been replaced. -The sluice/bedpan washers have been replaced on each floor. -The sous chef has undertaken more training through a modern apprenticeship scheme. -Two nurses and two care workers have now been trained to deliver in-house moving and handling training to other staff. During the interview with the Head of Care, she confirmed that the three Requirements made at the last inspection have now been met. This was also apparent from the AQAA completed by the Registered Manager. Surveys distributed by the manager and returned direct to CQC had a number of very positive comments about the home including: The home consistently provides kind, effective care. The staff are without exception competent and attentive. (From a relative) Very happy atmosphere. (From a resident) They take excellent care of my Father. (From a relative) This is a very efficiently run home with a high standard of care for the patients. (Health care professional) The home provides good round the clock care and a full and varied activities programme. (Staff member) The home is well run. The staff are helpful, supportive and friendly. (Health professional)
Annual Service Review Page 5 of 7 No complaints have been received either at the home or to CQC since the last inspection. One Safeguarding Adults referral was made to the Safeguarding Team, but following an investigation by the local authority, no action was found to be necessary and this has therefore been satisfactorily concluded. The previous report concluded that Cookham Riverside offers a very pleasant and homely environment, and residents were complimentary about the health and personal care support they received at this home. What are we going to do as a result of this annual service review? We are not going to change our inspection schedule and will carry out a Key Inspection by 12th January 2011. Annual Service Review Page 6 of 7 Reader Information
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