Latest Inspection
This is the latest available inspection report for this service, carried out on 24th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Winton House.
Annual service review
Name of Service: Winton House The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Helen Dickens Date of this annual service review: 2 3 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 51 Dedworth Road Windsor Berkshire SL4 5AZ 01753856466 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable): Abbeyfield (Maidenhead) Society Limited The registered provider is responsible for running the service Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: The maximum number of service users to be accommodated is 29 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the service are within the following category : Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Winton House is owned and managed by The Abbeyfield (Maidenhead) Society. The management and executive committee responsible for the home are all volunteers. The home is located on the main road one mile west of central Windsor and is purpose built and designed for older people needing care. All rooms are single
Annual Service Review Page 2 of 7 Number of places (if applicable): Under 65 Over 65 0 29 and en-suite; all have television points and telephone lines. The home has a wellmaintained attractive garden and is easily accessible. There is a large dining room, separate lounge, hairdressing room and conservatory. Winton House has an Activity Centre called Helen Cottage which provides a unique feature to the home. The cottage has cooking facilities and an active arts and crafts group. The home employs the services of an activity organiser who resources and provides a range of stimulating activities. The current fees for the home are £600.00 per week. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last Annual Service Review on 27/12/2008. This included: The annual quality assurance assessment (AQAA) that was returned to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Responses to any surveys we sent out. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations including those who commission this service on behalf of social services clients. What other people have told us about the service. A telephone interview with the Registered Manager on 23rd February 2010. What has this told us about the service? The AQAA was returned on time and completed in detail. It outlined the improvements made at the service over the last 12 months including: - The home are now advertising a short term care (respite) service at the home. - Creating new activities to improve the physical and mental abilities of the residents. - Employed an assistant activities co-ordinator to cover weekends. - The assistant chef has attended catering college for one year and obtained an NVQ 2 Qualification in food and nutrition. - The chef is qualified to teach and has designed a programme of learning for the assistant and relief chefs, including developing their skills in pastry making, icing etc. - Increased staff satisfaction levels by giving care staff more responsibility and opportunities to be involved, and offering a responsibility allowance. - Deprivation of Liberty training is being rolled out to all staff and the House Committee Annual Service Review Page 4 of 7 Members. - Staffing numbers have increased over the year, with two additional care workers, and one additional senior care worker. - Winton House is in the process of applying for the Investors in People Award - New curtains and blinds have been purchased, with colours chosen by residents themselves. - A new care call system has been purchased. - All policies and procedures have been reviewed within the last 12 months. Surveys were sent out prior to this Annual Service Review and 12 were returned to CQC. The comments received were generally very positive and included the following from staff: The home is well run and the care is excellent. I enjoy working at Winton House. It caters for the needs of each resident and is always up to date with current policies and training. Encourages residents to be as independent as they can be and also encourages them to join in with the activities. Asked what could the home do better, one staff member wrote: Have more staff meetings. This was passed on to the manager. Positive comments from residents included: The home is a place one feels happy in and meets my needs generally. I am very happy here The care and food is very good. I am very happy at Winton House and the staff are very good towards the residents. Winton House is well run, well kept and very clean. Good food. Admire the team work of the staff. Exceptional relationship between all the residents towards each other, and the same goes for the staff. A number of compliments were also made on the surveys returned from social and health care professionals: Staff are always very kind and respectful to residents. I am always happy to recommend my patients to Winton house. A lovely place to be. This is a superb caring place with professional staff. I would live there myself when the time comes Excellent, well run home.
Annual Service Review Page 5 of 7 One person noted, under What they could do better, that the home needed More staff on duty. This was also passed on to the manager. The AQAA stated there have been 2 complaints in the past 12 months and one of these is recent and still being looked into. On discussion with the manager, there has also been a third complaint which has been satisfactorily concluded. The AQAA stated there have been no safeguarding adults matters relating to this home in the last 12 months, and this was confirmed by the local authority. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will carry out a Key Inspection by 24th December 2010. Annual Service Review Page 6 of 7 Reader Information
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