This is the latest available inspection report for this service, carried out on 8th March 2010.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Eastbourne Care Home The quality rating for this care home is: The rating was made on: two star good service 0 2 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Susan Lowther Date of this annual service review: 0 5 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 5 Cobden Street Darlington Durham DL1 4JF 01325384646 01325354375 eastbourne@sshc.co.uk www.fshc.co.uk Tamaris Healthcare (England) Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Lesley Smith Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 15 42 0 The maximum number of service users who can be accommodated is: 42 The registered person may provide the following category of service only: Care Home with Nursing, Code N. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling withing any other category, Code OP, maximum number of places 42 Physical Disability, Code PD, maximum number of places 15 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service New manager appointed. 0 2 0 2 2 0 0 9 Annual Service Review Page 2 of 6 Eastbourne Care home is a purpose built home located in a residential area in the east end of Darlington. It is within easy reach of the of the town centre via local public transport services. The home provides care for older persons offering 24 hr general nursing care, including physical disability and terminal illness for those service users who require this level of care. Residential care and respite care referred from the NHS is also offered within the home. The home offers single room accommodation with communal sitting/dining areas. There is a varied and active social and recreational programme available for those who wish to participate. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received about the care home since the last key inspection. This information included the homes Annual Quality Assurance Assessment (AQAA). This is a self-assessment document that focuses on how well outcomes are being met for people using the service. It was completed by the manager of the home. We also asked people who use the service to complete surveys for us. These surveys tell us what it is like for people using this service. We also looked at other information we have about the service. There have been no complaints made to CQC about this service. The home has told us about any events that have happened. These are called notifications and it is important that the home keeps us up-to-date on anything that affects the well being of people using the service. The home is good at keeping us informed of these events. We also look at the previous key inspection and any changes to the service since then. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. It was detailed with evidence of how the home has improved since the last key inspection. The company has produced the Service User Guide in CD format and has a variety of language versions available on request. A sitting area has been created where families can make beverages. The newsletter has been re introduced in order to keep service users and their visitors involved. The garden area has been improved. A patio has been created and the furniture improved. Several areas of the home have been refurbished with the replacement of carpets and furniture. The home have received one complaint which was handled as per the company policy. However from the surveys returned people indicated that they did not know how to make a complaint. The manager should make sure that people know the process to follow. People who returned surveys indicated that they are happy with the care they receive and that staff are normally available when they need them. They said that the activities are suitable and that they like the food. Comments when asked what the home does well included, The attitude of staff and the willingness to help, even at the times they are short staffed.Gives very professional care. Everything. The care and kindness my relative is receiving is fantastic. When asked what the home could do better comments included I dont know what they could do that they arent already doing. They constantly seem to go the extra mile and for that I will always be grateful. and Not a lot really. Professionals who returned surveys also indicated that they are satisfied with the care provided. Resounding to the question about what the home does well comments included, I am very satisfied with the service provided. Involves families whenever necessary. Staff who returned surveys confirmed that they feel they have enough support, Annual Service Review Page 4 of 6 experience and knowledge to meet the different needs of the people who live in the home. Comments included, Has good quality care for all residents, good communication between all staff levels. It provides the help, guidance, support and information people need. However several of the surveys indicated that there are not enough bank staff to cover sickness. The home continues to let us know about things that have happened since our last key inspection and they have shown that they continue to improve the service for the people who live here. In this way they have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 2 February 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people living here. Annual Service Review Page 5 of 6 Reader Information
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