Latest Inspection
This is the latest available inspection report for this service, carried out on 6th May 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Turret Villa Retirement Home.
What the care home does well Peoples` care plans provide clear information about their individual needs and these regularly reviewed to reflect any changes. Health care needs are identified and met.People are able to make choices about their routines and lifestyle. Good procedures and practice for administering medicines protect people living in the home. A good choice of food was available with special diets provided as necessary. Good systems are in place for dealing with complaints or allegations. This protects people living in the home. The home is comfortable and well maintained. Aids and adaptations are fitted to suit the needs of the people living in the home. Good infection control procedures are in place to protect people living in the home and staff. Staffing levels were sufficient to meet the needs of the people living in the home. Staff receive plenty of training opportunities to make sure they have the skills to meet peoples` needs. Staff have regular supervision to make sure that they do their job properly. Good systems are in place to check the quality of the service and these take account of the views of the peoples living at the home. The manager is qualified and experienced in providing care. Good health and safety systems protect the people living in the home and the staff working there. What the care home could do better: No issues were identified at this inspection. Random inspection report
Care homes for older people
Name: Address: Turret Villa Retirement Home Etal Road Tweedmouth Berwick-upon-Tweed Northumberland TD15 2EG three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Anne UrwinBrown Date: 0 6 0 5 2 0 1 0 Information about the care home
Name of care home: Address: Turret Villa Retirement Home Etal Road Tweedmouth Berwick-upon-Tweed Northumberland TD15 2EG 01289330808 01289330467 turret.villa@virgin.net Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mr Michael Mordy Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs C R Kilmartin,Mr D E Kilmartin care home 35 Number of places (if applicable): Under 65 Over 65 35 old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 0 9 0 7 2 0 0 9 Turret Villa is a large detached property set in its own grounds in Tweedmouth, Berwick upon Tweed. The home was previously a hotel and has been extended to accommodate up to thirty-five elderly people. The home is near to local shops and Berwick can be reached by car or bus in minutes. Bus services pass by the entrance to the home and the main line train station is in Berwick a few minutes away. Turret Villa has bedroom accommodation on the ground and first floor, but there is no lift fitted. All rooms are well appointed with en-suite accommodation.
Care Homes for Older People Page 2 of 8 Brief description of the care home The Statement of Purpose/Service User Guide is available from the home and gives clear information about the service provided at Turret Villa. A copy of the last inspection report is also available at the home. The fees are £450 per week. Charges not included in the fees are for hairdressing, dry cleaning, telephone calls, newspapers and magazines. Care Homes for Older People Page 3 of 8 What we found:
Turret Villa continues to provide a good service to the people living there. Each person has an individual plan in place that provides comprehensive information about their needs and how these are met by staff. People living in the home said that they are very satisfied with the support they receive and said the staff are aware of their needs and respond promptly to any requests. Good systems are in place for updating care plans and for reviewing peoples care needs. One of the reviewing officers for the local authority was visiting on the day of the inspection and she said that people get very good support from staff and have a good lifestyle. People said that they are treated with dignity and respect and that they are able to make choices about their routines and lifestyle. There was a good variety of food provided and people said that they get plenty to eat and that they enjoyed their meals. A new cook has been appointed since the last inspection and the menus have been reviewed. The home was clean, tidy and well maintained at the time of the visit. Peoples rooms were personalised to suit their needs and their individual taste. The public rooms are well decorated and appointed. People living in the home said that they were comfortable and happy with the environment. Rooms are decorated and refurbished as necessary. Staffing levels are sufficient to meet the needs of the people living at the home. Staff training opportunities are good and safe working practices training is up to date. Staff said that they have plenty of training opportunities and almost all staff have completed national qualifications in care. They receive regular supervision and feel able to raise issues with the manager and senior staff about the operation of the home. Staff said good communication systems are in place in the home to make sure that staff have the information they need. The home is well maintained and has good systems in place for repairs, general maintenance and refurbishment. Turret Villa provides a comfortable and homely environment that is suited to the needs of the people living there. Policies and procedures for Health and Safety and Infection control protect people living and working in the home. People are protected by the homes good systems for dealing with complaints and safeguarding issues. There are good management systems in place and these are open and transparent. There is a commitment to Equal Opportunities and Equality and Diversity, which is reflected in policies and procedures. Good quality assurance systems are in place to ensure that the operation of the service is regularly reviewed and monitored. What the care home does well:
Peoples care plans provide clear information about their individual needs and these regularly reviewed to reflect any changes. Health care needs are identified and met. Care Homes for Older People Page 4 of 8 People are able to make choices about their routines and lifestyle. Good procedures and practice for administering medicines protect people living in the home. A good choice of food was available with special diets provided as necessary. Good systems are in place for dealing with complaints or allegations. This protects people living in the home. The home is comfortable and well maintained. Aids and adaptations are fitted to suit the needs of the people living in the home. Good infection control procedures are in place to protect people living in the home and staff. Staffing levels were sufficient to meet the needs of the people living in the home. Staff receive plenty of training opportunities to make sure they have the skills to meet peoples needs. Staff have regular supervision to make sure that they do their job properly. Good systems are in place to check the quality of the service and these take account of the views of the peoples living at the home. The manager is qualified and experienced in providing care. Good health and safety systems protect the people living in the home and the staff working there. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
