Random inspection report
Care homes for older people
Name: Address: Ferndale Residential Care Home 8 Stein Road Southbourne Emsworth Hampshire PO10 8LD three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Elizabeth Dudley Date: 0 8 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Ferndale Residential Care Home 8 Stein Road Southbourne Emsworth Hampshire PO10 8LD 01243371841 01243377363 kathy.greenfield@btopenworld.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Kathy Maureen Greenfield Type of registration: Number of places registered: Conditions of registration: Category(ies) : Sussex Training Services Limited care home 17 Number of places (if applicable): Under 65 Over 65 0 17 dementia old age, not falling within any other category Conditions of registration: 17 0 The maximum number of service users to be accommodated is 17 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the service are within the following category: Dementia (DE) Old age, not falling within any other category (OP) Date of last inspection Care Homes for Older People Page 2 of 9 Brief description of the care home Ferndale is a privately owned care home providing personal care to 17 older people with dementia. Ferndale is a detached three-storey Victorian establishment in Southbourne, Emsworth, near Chichester and is situated approximately two miles from the centre of Emsworth with all its amenities and a mile from the sea front. Accommodation is provided in 17 single rooms, four of which have en-suite facilities. They rooms are arranged on two floors with a lift giving access to all rooms. A sitting area in the hall, a lounge and a conservatory/dining room provide the communal space. Mr K Firman is the Responsible Individual representing the registered providers Sussex Training Services Limited and the registered manager is Mrs Kathy Greenfield. Fees range from £450 -£600 per week. Care Homes for Older People Page 3 of 9 What we found:
This unannounced random inspection took place on the 8th June 2010 from 09:30 to 11:45 and was facilitated by Mrs k Greenfield Registered manager. During the visit to the home we looked at preadmission assessments, care planning , medications and catering. We also looked around all parts of the home including residents personal accommodation. Six residents, three members of staff and three visitors were spoken with during the inspection. Residents and visitors made positive comments regarding the care that they were receiving and were satisfied with the standard of catering and quality of life provided by the home. Residents and visitors told us that the daily routines were sufficiently flexible to enable the residents to make decisions about activities of daily living, i.e. times of rising and retiring, choices around clothing and meals, and that there were sufficient and varied leisure activities provided to enable residents to enjoy a good quality of life. There have been no complaints or adult safeguarding issues since the last inspection. Whilst staff said that there were usually sufficient staff on duty on a daily basis to meet the needs of the residents, there were occasions, often a weekends when this was not so. Staff then either worked short staffed or the manager came in to help. The manager told us that staffing is an issue, although generally there is a stable workforce, and that the home is currently running a recruitment programme. Measures have been put in place to ensure that staff have received training in the control of infection and the home has a member of staff specifically designated to liaise with the Health Protection Agency and ensure that the home is following their policies. Staff receive sufficient training commencing with induction training and ongoing training is then provided with over 50 of the staff having attained their National Vocational Qualification at either levels 2 or 3. Staff also undertake Dementia Care training and training for End of life care and Deprivation of Liberty Safeguarding is being arranged. Staff receive regular supervision and provider visits to the home ( Regulation 26 visits) take place on a monthly basis. The Care Quality Commission is kept informed of any incidents affecting residents and there was evidence that all utilities and equipment have been regularly serviced. The home has a fire risk assessment in place and, as far as could be ascertained at this inspection, is taking appropriate measures to ensure residents safety in the event of fire. The home continues to offer residents a good quality of life. The last key unnanounced inspection took place on the 3rd April 2007 and an Annual Service Review ( Desk top review) took place on the 21st April 2009
Care Homes for Older People Page 4 of 9 What the care home does well: What they could do better:
There are some areas within the home which are very malodorous, these include the entrance hall area and a first floor corridor. During discussion with the manager she said that plans were in place to replace the flooring in these areas. This should be done as
Care Homes for Older People Page 5 of 9 soon as possible and advice gained from relative health care professionals such as continence specialist nurses, on the treatment of continence problems. The manager is not currently informing prospective residents in writing about whether the home is able to meet their needs and offer them a home at Ferndale. The manager gave assurances that this would commence. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 8 of 9 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
