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Inspection on 25/01/10 for Fulwood Park (Methodist Homes For The Aged)

Also see our care home review for Fulwood Park (Methodist Homes For The Aged) for more information

This is the latest available inspection report for this service, carried out on 25th January 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Fulwood Park (Methodist Homes For The Aged) The quality rating for this care home is: The rating was made on: three star excellent service 1 2 1 1 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janet Marshall Date of this annual service review: 2 2 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 19 Fulwood Park Liverpool Merseyside L17 5AD 01517273840 Telephone number: Fax number: Email address: Provider web address:   kathryn.rafter@mha.org.uk www.mha.org.uk Methodist Homes for the Aged Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 34 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 34 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Fulwood Park is owned by Methodist Homes, a national charity. The home is registered to provide personal care and support for up to 34 older people. The home is a large detached house standing in attractive landscaped gardens in the Aigburth area of the city. The home is accessible via a ramp at the front entrance and is fitted with a passenger lift. A call bell system is installed throughout the home. The accommodation comprises of 33 single bedrooms with en-suite facilities and 1 bedroom without an en-suite. There are two lounges, a spacious dining room and a hairdressing room. Assisted bathing facilities are also available. The home has a main Annual Service Review Page 2 of 6 1 2 1 1 2 0 0 7 laundry and a resident?s laundry to encourage independence. Tea making facilities are available on each floor for residents and visitors use. There is a designated area for car parking at the front of the home. Care Home Fees range from £378.00 to £490.00 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last inspection key carried out in November 2007. The registered provider was asked to provide the Commission with an Annual Quality Assurance Assessment (AQAA). This gives the provider the opportunity to carry out an assessment of the service and to tell us how well outcomes are being met for people using the service, what the service is doing well, what has improved since the last inspection visit and how the service can continue to improve. It also provides us with information on how the provider is promoting equality and diversity within the service and it provides us with data on residents, staffing and policies and procedures. The AQAA was read in detail and some of the information in this has been used to help inform our findings of this annual service review. Surveys were sent to residents and staff. The feedback provided in these is used to help us determine how the home is performing and if there have been any changes to the quality of the service since the last key inspection visit. We have looked at whether there have been any complaints or allegations made to the home or to the Commission about the home and how these have been managed. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. We have looked at any notifications received from the home. Notifications are made about any incidents, which may adversely effect the health and well being of residents and the registered provider has a legal obligation to make these. We have reviewed all information received regarding the home since the last inspection visit. Some of this information may have been received from the owners or manager of the home, from visiting professionals or from direct contacts to the Commission. What has this told us about the service? The AQAA was completed in good detail by the manager of the home Mrs Ester Markey and returned to us when we asked for it. The AQAA told us that the views of people that live at the home are listened to and acted upon. Changes made in the last year as a result of listening to the people that live at the home include: Improvements have been made to the homes statement of purpose and resident guides, new activities have been introduced, new care plans implemented and a catering manual has been developed. Details provided in the AQAA showed that a number of new residents have been admitted to the home in the last 12 months. The AQAA told us about the strict processes that are followed before a person decides to move in, so that they can be sure it is the right place for them to live. We were also told in the AQAA that a number of new staff have started work at the home since the last key inspection. The AQAA showed that strict recruitment processes were followed before they were allowed to start work and they then took part in induction training. The AQAA also told us that all staff have been provided with training in mandatory and Annual Service Review Page 4 of 6 specialist subjects and that all members of staff have either got or are working towards a National Vocational Qualification (NVQ) in Care level 2 or above. We were told in the AQAA about a number of improvements, which have been made at the home in the last 12 months, they include: Medication procedures have improved and staff have received re fresher training to ensure they follow them correctly. A lot of work has gone into improving residents lifestyles including providing them with a more varied activity programme and improved meals and mealtimes. More regular checks are being carried out on the environment to ensure the health and safety of residents and staff. Staff recruitment has improved resulting in a reduction of agency staff working at the home. As well as basic training staff are being offered additional training to help them improve residents social lives and to help with their own personal development. The AQAA showed that all the required policies, procedures and codes of conduct are available at the home. It also told us that systems and equipment used at the home have been serviced or tested at the right time making sure they are safe to use. We have received no complaints about the home, the AQAA told us that 2 complaints have been made directly to the home and both of them were resolved within 28 days. The manager of the home continues to let us know about things that have happened since our last key inspection, including sending us notifications, and they have shown that they have managed issues well. After reviewing all the information we have about the service since the last key inspection we have concluded that the service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We will continue with our inspection plan for this service. We will carry out a key inspection, which will include a site visit to the home by 11th November 2010 We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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