Annual service review
Name of Service: Hartfield House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kathy Flynn Date of this annual service review: 2 7 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 5 Hartfield Road Eastbourne East Sussex BN21 2AP 01323731322 01323731372 hartfieldhouse@live.co.uk www.hartfieldhouse.co.uk Mrs Cindy Nahoor Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 20 1 The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) The maximum number of service users to be accommodated is 20 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hartfield House is registered to provide care and accommodation for up to twenty-one older people. The premises are situated opposite the park of Hartfield Square and within walking distance of the town centre of Eastbourne and the mainline railway station. A passenger lift provides access to all floors. The home has well maintained gardens to the rear of the property. Regular social activities are arranged within the home along Annual Service Review Page 2 of 6 with additional outings to places of interest. There are eighteen single rooms of which ten have en-suite facilities. There is one double room, which is utilised as single occupancy that also has en-suite facilities. There are six communal toilets and four bathrooms all of which are assisted. Details of the range of fees can be obtained from the home. Additional charges are made for hairdressing, toiletries, chiropody, aromatherapy and newspapers/magazines. Potential new service users can obtain information relating to the home via the internet, CSCI Inspection Reports, Care Managers, Placing Authorities, by word of mouth, by contacting the home direct and by obtaining the homes vacancy list via the Registered Care Home Association website. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This includes: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. It had been completed by the deputy manager of the service. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. The AQAA indicated areas where improvements have been made in the past year and what further work they plan to do. Residents and relatives are encouraged to participate in decisions about the services provided at Hartfield House through questionnaires, residents meetings, use of the suggestion box and the open door management policy. Ten residents surveys were completed and it was clear from the comments that the residents are happy and comfortable at the home. The home is regarded as clean, with good food with choices available, and there are a range of activities. Visitors are always made welcome, the staff are very good, always ready to help, with a good atmosphere and everyone living as one big happy family. Eight staff surveys were equally positive, comments included we work well as a team, in a pleasant environment, a pleasant and family run home with residents encouraged to be independent and join in activities if they wish. The AQAA stated that there is an ongoing maintenance programme and there are plans Annual Service Review Page 4 of 6 to put wet/shower rooms on the ground and second floor, with a hairdressers sink to be included on the ground floor. No complaints have been made to the home or the commission since the last ASR. The home continues to let us know about things that have happened since our last inspection. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key unannounced inspection by 18th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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