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Inspection on 16/10/09 for Hilsea Lodge

Also see our care home review for Hilsea Lodge for more information

This is the latest available inspection report for this service, carried out on 16th October 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Hilsea Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Kentfield Date of this annual service review: 1 6 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: London Road Hilsea Portsmouth Hampshire PO2 0TX 02392660152 Telephone number: Fax number: Email address: Provider web address:   www.portsmouthcc.gov.uk Portsmouth City Council Name of registered provider(s): Name of registered manager (if applicable) Ms Debra Irene Keane Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 35 0 0 35 The maximum number of service users who can be accommodated is: 35 The registered person may provide the following category/ies of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Dementia (DE) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service New Registered Manager Annual Service Review Page 2 of 6 Hilsea Lodge provides accommodation and personal care for up to thirty-nine older persons and is owned and managed by Portsmouth City Council Social Services Department. The home is single storey and is broadly divided into five units, all bedrooms are single occupancy. Each wing of the home has a dining and sitting area, and there is a large communal lounge in addition to this, and a specified smoking area. Service users have their meals in the dining rooms in the designated units, provided from the main kitchen by heated trolleys. There is recreational space outside, with seats, a fishpond and fountain. Gardens surround the home and consist of courtyards with shrubs, trees and plants; there is a lawned area also. Service users who use frames and wheelchairs are able to access the garden via ramps. Details of fees and other charges are available from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and what the service has told us about how they ensure that the views of people who use the service are promoted and incorporated into what they do: the AQAA states Our ethos is that the individual is central to everything, and their feelings, choices, wishes and needs are respected at all times. We use person centred care planning in support of this. The AQAA also told us: Quarterly relatives meetings are held to enable us to obtain the views of people close to the service. The service has made the following changes as a result of listening to people who use the service: changes to the menu, developed more activities. The service told us that equality and diversity are promoted through having policies and procedures for staff recruitment and training, making policies available in a variety of formats and languages, regular monitoring and evaluation of the service to ensure that equality and diversity are promoted, and meeting the needs of people using the service in an individual and person centred way. We sent surveys to 10 service users, 10 members of staff and 5 health and social care professionals. Surveys were returned from 3 members of staff. We asked what does the home do well? and one person told us: The management arrange lots of activities such as; sing alongs, fish and chip suppers, various professional entertainments, jumble sales, cream teas, carol singing and parties. Another person told us: The home respects individual needs and has time and patience to communicate with people. The home continues to let us know about things that have happened since our last key Annual Service Review Page 4 of 6 inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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