This is the latest available inspection report for this service, carried out on 22nd January 2010.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Holly Grange Residential Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kerry Kingston Date of this annual service review: 2 1 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Cold Ash Hill Cold Ash Thatcham Berkshire RG18 9PT 01635864646 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mrs Koomari Nanda Ramdany,Mr Sundith Ramdany Number of places (if applicable): Under 65 Over 65 0 19 The maximum number of service users who can be accommodated is: 19 The registered person may provide the following category/ies of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Holly Grange provides accommodation and care for up to nineteen service users over sixty-five, who have care needs associated with old age. The home is currently not registered to provide care to people who have care needs associated with dementia or require nursing care. Due to the number of twin bedrooms, the homes occupancy does not exceed fifteen service users accommodated in single bedrooms, unless a specific request is made to share. The current scale of charges as at December 2009
Annual Service Review Page 2 of 6 is between £450 and £550 per week. There are additional charges for toiletries, hairdressing, newspapers, chiropody and transport for outings. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We looked at the nine surveys (of ten) that were returned to us by people who live in the home. Most people were helped to complete them by family or friends. We looked at what the service has told us about things that have happened in the home, these are called notifications and are a legal requirement. We looked at the previous key inspection and the results of any other visits that we have made to the service in the last 12 months. We looked at any relevant information from other organisations. We listened to what other people have told us about the service. We telephoned the manager to discuss some information given to us via the surveys. What has this told us about the service? We received the annual quality assurance assessment on or before the date it was due back. It was completed to a high standard giving us information we asked for and included evidence about the work they are doing. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. Some of the improvements they have made since the last inspection include improved and more detailed plans of care, with particular reference to how people want their support delivered, training for staff to help people to exercise more control over their lives and some environmental improvements such as decorating eight bedrooms and new carpeting in communal areas. Surveys were received from nine people who live in the home , most were positive about all areas of care including food, activities and staffing. Comments included, staff create a friendly,caring and supportive environment, they feed me well and look after me, they are good at caring for me,staff are very friendly and they provide help and support at all times. Some more negative comments were, could provide more mental stimulation, could be better at preventing falls, should have germ killer dispensers, meals could be better and it could be better decorated. The service considers equality and diversity issues by a variety of means such as, assisting people to follow their religious beliefs, equality and diversity training for staff, physical aids to ensure people have equal access to facilities and using an advocate, if necessary for individuals who may be unable to advocate for themselves. Annual Service Review Page 4 of 6 The manager/provider said that he is dealing with all the negative issues noted in the surveys, he confirmed that he has a cook and meals have improved, he is working with the local memory clinic to try to engage those people who have some mental frailties in the activity programme and they are doing ongoing work to look at how to prevent falls. The home continues to let us know about any things that have happened since our last key inspection and they work well with us. The home has reported that five complaints have been received by the service in the past 12 months, they have all been resolved within 28 days, it noted that none were upheld. The Commission have received no information with regard to Safeguarding issues or complaints in respect of this home (in the past 12 months). What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 17th of March 2011. However we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
