Inspection on 20/07/09 for Kathryn`s House
Also see our care home review for Kathryn`s House for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 20th July 2009.
CQC found this care home to be providing an Good service.
The inspector found no outstanding requirements from the previous inspection report, but made 1 statutory requirements (actions the home must comply with) as a result of this inspection.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The service provides a relaxed, homely and inclusive atmosphere. Staff were observed to be attentive and interacting with people throughout this visit. People living in the service stated that they were happy living in the home and confirmed that they felt that the staff are nice and supported them well. One person living in the home stated "I think of Kathryn`s House as my home and the staff my family" and second person stated "Staff are very helpful and the manager is fantastic, I feel this is my home, I have my independence and I have caring people looking after me". Staff demonstrated a good knowledge of people`s needs and know them well. The home has a robust admissions process and there was evidence that the process was implemented prior to people moving into the home. The people who move into Kathryn`s House are supported during the transition of moving into the home. People are supported to participate in a range of varied and appropriate activities and they are encouraged to be independent. Staff are well trained and have received training, which meets the needs of people living in the service which was confirmed by staff.
What has improved since the last inspection?
The service completed all requirements and recommendations made during the previous inspection report. The service users guide has been reviewed in order to provide more information regarding fees and timescales for responding to complaints. A small area has been made in order to provide a private area for residents to met with their relatives or representatives if they wish. The manager has reviewed the activities provided at the home. The service has successfully appealed a planning decision to allow them to enlarge the home and improve the overall facilities offered to the residents. A review of the shared bedrooms has been undertaken and the issues highlighted should be resolved with the planned redevelopment of the home. An audit of the staff files was undertaken to ensure that all gaps in employment histories was explained in order to safeguard the residents. Fire practises have been improved.
What the care home could do better:
The manager must ensure that areas on residents files that require signatures and dates are completed by the people participating in the completion of the documents. The medication process must be adhered to at all times medication must be recorded as it is administered and not retrospectively. The manger must ensure that staff files are maintained and when audits are carried out the information they highlight must be transfered into the individuals files.