Please wait

Inspection on 17/11/09 for Knoll House

Also see our care home review for Knoll House for more information

This is the latest available inspection report for this service, carried out on 17th November 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Knoll House The quality rating for this care home is: The rating was made on: two star good service 2 4 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alison Philpott Date of this annual service review: 1 2 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service Address of service: Somerset Court Harp Road Brent Knoll Highbridge Somerset TA9 4HQ 01278761907 01278760747 Telephone number: Fax number: Email address: Provider web address:   www.autism.org.uk National Autistic Society Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Number of places (if applicable): Under 65 Over 65 7 7 0 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Knoll House is registered to provide care for up to 7 people. It is owned by the National Autistic Society and the registered manager is Ms Lyn Cording. All accommodation is on the ground floor and all bedrooms are for single occupancy. The home is set in its own garden but is within the extensive grounds of Somerset Court. The home is not on a public transport route but transport is provided to ensure that people living at the home are able to access the local community. Day services are provided on site. No 2 4 1 0 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) after asking for an extension to complete it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People living in the home tell us that they are able to make choices, are treated well by the staff and are listened to. Staff tell us that they are always given up to date information about the needs of the people they support and care for. The home tells us that they plan to develop a care plan format to reflect individual needs and offer a clear plan of personal routines and how they wish to be supported. To get more involvement and interaction with individuals by improving the opportunities to develop independence skills such as cooking etc. A health professional told us that the home seems to be supportive in enabling people to access health services. The home told us on the AQAA all staff are encouraged to undertake regular training. Staff tell us that they receive training that is relevant to their role and keeps them up to date with new ways of working. The home has received four complaints in the past 12 months. We have not received any complaints about the home. The home tells us individuals have the complaints procedure in their rooms in a format devised to promote their understanding so that they can be in a better position to use it. People tell us that they know who to speak to if they are not happy and they know how to make a complaint. Annual Service Review Page 3 of 5 The home currently has an acting manager as the registered manager is absent from the service. The home has told us that they will keep us informed of what is happening. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection or annual service review by 24th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!