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Inspection on 22/02/10 for Lavenders

Also see our care home review for Lavenders for more information

This is the latest available inspection report for this service, carried out on 22nd February 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Lavenders The quality rating for this care home is: The rating was made on: three star excellent service 1 9 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Montgomery Date of this annual service review: 1 3 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: Lavenders Road West Malling Kent ME19 6HP 01732844744 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mr Keith Robert Webb,Mrs Madeleine Ellen Webb Number of places (if applicable): Under 65 Over 65 0 59 The maximum number of service users who can be accommodated is: 59 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Up to 59 older people can make their home in Lavenders (the Service). The property is a detached older house, to which large extensions have been added. The accommodation is divided into wings. These are called Regency, Lavinia and Boswell. Each wing has two lounges and two dining rooms. There are a number of bedrooms on each wing. People will usually use the lounges and dining rooms nearest to their bedroom but they dont have to. Everyone has their own bedroom. All of the bedrooms Annual Service Review Page 2 of 6 1 9 0 1 2 0 0 9 have wash hand basin. All but two of the bedrooms have a private toilet. Nine bedrooms also have their own walk in shower. Each of the wings has got shared use bathrooms and toilets. One of these bathrooms has got a walk in shower. Ten bedrooms are on the first floor. There are stair lifts that give step free access to these areas. There is also a call bell system. This has call points in each of the bathrooms and toilets. There are also call points in all of the bedrooms and their private bathrooms. This means that people can ring for assistance. The Service is in a quiet residential street. Its within normal walking distance of West Malling high street where there are various shops and public transport services. The Service doesnt have its own vehicle. The Registered Providers are private individuals. If you want to find out more about the Service and about the fees charged, you can phone the Service and speak with the Business Manager or the Manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home returned the annual quality assessment (AQAA). It identified areas that have improved in the last year, and others where further developments are either planned or would benefit residents. This included evidence that the service seeks the views of residents and other stakeholders. The home was last inspected in January 2009 and was given a rating of 3 star excellent. This means that residents living at the home experience excellent outcomes. The last report was very positive and no requirements or recommendations were made. Residents were positive about the service they were receiving, with positive comments also from relatives and other stakeholders. Information in the AQAA demonstrated that the home has continued to provide an excellent service to residents, and indicated a range of areas where improvements have been made in the last year, in particular the home has developed an enhanced residents guide which gives prospective and new service users a more in depth knowledge of the home and how it works day to day. For example, telling residents about activities. We can see from the AQAA that three staff have been trained in podiatry care, and many staff have enrolled on higher level national vocation qualifications, and have received training in palliative care. The home has also undertaken a review of care plans and they are now considered to be more user friendly. Residents requested that the brands of tea and coffee change, and that pets and children are brought into the home for visits. This has been done. Staff and management continue to ensure the home is person centred. One of the key ways which the home achieves this is by regularly consulting with residents and stakeholders Annual Service Review Page 4 of 6 by way of questionnaires and by holding monthly resident forum meetings. The AQAA tells us that the home has continued its maintenance programme, and many areas of the interior and exterior have benefited from refurbishment and redecoration. There is evidence from the AQAA that the service is continuing to look at ways of improving what they do to ensure good outcomes for those receiving a service. For example, feedback from residents has led to the home planning to change their menu format to include how meals are prepared and what ingredients are used. The home are also planning to have an area of the garden maintained by residents, and are planning to continue their on going maintenance of the home by doing further refurbishment and redecoration in 2010. What are we going to do as a result of this annual service review? There will be no change to the inspection plan, and the Commission will do a key inspection by the 19th December 2012. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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