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Inspection on 29/03/10 for Lordington Park

Also see our care home review for Lordington Park for more information

This is the latest available inspection report for this service, carried out on 29th March 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Lordington Park The quality rating for this care home is: The rating was made on: two star good service 1 5 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: David Bannier Date of this annual service review: 2 3 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: Lordington Park Lordington Chichester West Sussex PO18 9DX 01243371536 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mrs E Rutland,Mrs J Smith,Mr David Harold Rutland,Mrs Fiona L Gordon-Smith Number of places (if applicable): Under 65 Over 65 0 18 The maximum number of service users to be accommodated is 18 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category ; Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Lordington Park is a privately owned care home registered to accommodate up to eighteen residents in the category older persons not falling within any other category (OP). Lordington Park is situated approximately eight miles from Chichester. The property is Annual Service Review Page 2 of 6 1 5 0 1 2 0 0 9 a large detached house set in its own grounds and providing eighteen single rooms with en suite facilities on the ground and first floors. A vertical lift provides access between the floors. Communal accommodation includes a dining room and a large drawing room situated on the ground floor. The registered providers of this care home are Mr D Rutland, Mrs E Rutland, Mrs F Gordon-Smith, and Mrs J Smith. The registered manager, who is responsible for the day-to-day running of the establishment, is Mrs E Rutland. The current scale of fees being charged at the home is from £650 to £850 per week. This does not include personal items such as toiletries, hairdressing and chiropody. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment, or AQAA that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. What has this told us about the service? The home sent us their AQAA when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Six people living in the home have completed and returned surveys to us. Some people have told us they needed help to complete them. Five people told us they always get the care, including medical care, and support they need, whilst one person said this is usually the case. Two people told us staff always listen to them and act on what they say, whilst four people said staff usually listen to them. Two residents told us they always like the meals provided, whilst four residents told us they usually like the food provided. Comments made in surveys are positive about the care and services provided by the home. One comment was, The home helps me to maintain my independence. The food is excellent. The staff always listen to my worries. Another person commented, The home provides quality care at all times. My mother is very happy. We are extremely happy in all respects. A third person told us, The care is very good. The staff are very helpful. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. During our last inspection we found evidence that confirmed the areas where this care home works well. They included: Prospective residents are provided with good information about the home to help them Annual Service Review Page 4 of 6 decide if they want to move there. The needs of prospective residents are thoroughly assessed before they are admitted. Prospective residents are encouraged to have a trial stay before deciding to move in. This means prospective residents know that their needs will be met by the care home. Care plans are drawn up for each resident using the information gathered by assessing residents needs. Care plans are also regularly reviewed. This means that up to date information is available to staff so they know what action they are expected to take to ensure residents health, personal and social care needs have been met. Routines in the care home are flexible and support residents in their daily life. Activities are offered when required. This means residents can exercise choice and control over their lives. The accommodation at Lordington Park is maintained and presented to a very high standard. This means residents live in an environment which is safe, clean and comfortable. Staff are available in sufficient numbers to meet the needs of residents. Staff have received appropriate training which gives them the knowledge and skills to provide good quality care to residents. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 15th January 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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