Inspection on 12/04/10 for Mountwood Care Home
Also see our care home review for Mountwood Care Home for more information
This is the latest available inspection report for this service, carried out on 12th April 2010.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Mountwood Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kima Sutherland-Dee Date of this annual service review: 0 9 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 11 Millway Road Andover Hampshire SP10 3EU 01265333800 01264363081 mountwood@ashbourne.co.uk www.southerncrosshealthcare.co.uk Ashbourne (Eton) Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Ms Lesley Ann Scott Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 49 0 49 0 49 0 The maximum number of service users to be accommodated is 49. The registered person may provide the following catergories of service only: Care home with nursing - (N) to service users of the following gender: Either Whose primary needs on admission to the home are within the following catergories: Old age, not falling within any other category - (OP) Physical disability (PD) Dementia - (DE). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Yes. The provider company representative has changed and is now Mr Mark Cash. The manager has registered with the commission. Date of last key inspection: Date of last annual service review (if applicable):
Annual Service Review Page 2 of 6 Brief description of the service Mountwood is a registered care home offering nursing care and personal support for up to 49 Residents in the categories old age and dementia. Within the home there is a separate dementia Care Unit with 11 bedrooms, a dining room and sitting room. The home, which is owned and managed by The Southern Cross Group of homes a national provider of similar services, is situated within a mile of the centre of the North Hampshire town of Andover and close to local amenities. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We reviewed the last key inspection report dated the 8th November 2007 when the home was judged to be providing good outcomes for the residents. We looked at any other information we had received about this home since the last inspection. We reviewed the AQAA. This is the homes self assessment of how they are providing the outcomes for the residents as well as some numerical data. Information from this AQAA is included in this report. What has this told us about the service? The manager sent us the completed AQAA when we asked for it and it contained all the required information. The manager has kept us informed about any incidents or events at the home as they are required to do. Since the last inspection we have been made aware of three safeguarding issues or complaints. We wrote to the providers in January 2010 to ask them to respond with any actions they had taken to investigate these. The provider did respond and they found that none of the issues could be upheld and they explained their reasons. We have not taken any further action. The AQAA reports that the home had received nine complaints. Two of which were upheld and appropriate actions taken by the home to address the issues that were raised. We received a copy of a letter from social services that was sent to the home in December 2009. This related to the care plan reviews and finding that the manager had not sought the advice of the doctors before writing in the plans whether people should be resuscitated. The care manager advised that the manager must review all of the plans and seek help in deciding what actions were in the best interests of the residents. This aspect of the care will be reviewed during the next key inspection. The AQAA identifies areas where the service could be improved and how this is going to be achieved over the next twelve months. The AQAA also describes the improvements that have already been made. These include an increase in staff training, an increase in staff numbers so that care staff can be involved in more activities with the residents, and a redecoration programme. The manager plans to increase the opportunities for the residents with dementia to be involved in activities. These plans include a new gardening programme, an enclosed garden area and the employment of an activities coordinator. The manager states that the meal provision has improved through a company wide scheme to help the cooks plan nutritious and balanced meals. The manager identified in the AQAA that the residents who are now being admitted have higher care needs than previously. This is a general trend as more people are receiving care at home for longer. However the AQAA records that in the last twelve months eight residents developed pressure sores after moving to the home. This would seem a higher than expected number and this aspect of the care will be looked at Annual Service Review Page 4 of 6 during the next planned key inspection. What are we going to do as a result of this annual service review? We do not plan to change our inspection schedule unless we receive information regarding the health and safety of the residents. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
