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Inspection on 18/01/10 for New Forest Nursing Home

Also see our care home review for New Forest Nursing Home for more information

This is the latest available inspection report for this service, carried out on 18th January 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: New Forest Nursing Home The quality rating for this care home is: The rating was made on: three star excellent service 2 2 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ian Craig Date of this annual service review: 1 7 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Fritham House Fritham Lyndhurst Hampshire SO43 7HH 02380813556 02380813920 Bernie.kuropa@sentinel-healthcare.co.uk www.sentinel-healthcare.co.uk Sentinel Health Care Ltd Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 48 The maximum number of service users who can be accommodated is: 48. The registered person may provide the following category/ies of service only: Care home only - Nursing to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Physical disability - PD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The New Forest Nursing Home is a former large country house, which was converted for use as a care home by the previous owners. It is owned by Sentinel Healthcare Ltd, and is one of four nursing homes owned by the company that are located in Hampshire. The home is set in the attractive New Forest surroundings of Fritham village. The accommodation is arranged on two levels with the upper floor beings accessed by passenger lift. There are thirty-eight single and five shared rooms, Annual Service Review Page 2 of 6 2 2 1 2 2 0 0 8 twenty-four of which have en suite facilities. It has several communal areas, with three sitting rooms and two dining rooms. There is also a courtyard garden and large attractive grounds, which are accessible by the residents. Facilities and service provided by the home include assisted baths, a laundry service and full board. Public transport is accessible as the home is located on a bus route, although the service is infrequent because of the homes rural situation. The home has a minibus, which is often in use to provide opportunities for the people living at the home to go on outings and use amenities in the local community. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the annual quality assurance assessment, AQAA, that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQQA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and it is our judgement that the home is still providing a good service and that they know what improvements they need to make. Surveys were sent to residents, residents relatives and staff to ask their views on the service provided by the home. These were returned by 10 residents, 7 residents relatives and 5 staff. Residents say that they received enough information about the home before moving in and that this helped them decide if it was the right place for them. One person said that he/she did not receive any information. Residents relatives say that they are kept informed of significant events. 6 residents say that they usually receive the care and support they need and 4 people say that this is sometimes the case. 6 relatives say that the home meets the care needs of their relative and 1 person said that this is sometimes the case. Residents also report that the home makes sure that they get the medical help they need. Relatives made the following comments: The care in this nursing home is excellent. The staff are very friendly and welcoming, always encouraging my involvement with my father/mothers care and care plans. They keep me well informed of developments and changes. The nursing care is regularly attentive and personal wishes always respected. The medical care is second to none. 1 relative said that on occassions there is a lapse in the provision of daily support. Residents say that the home provides activities that they can take part in. The home Annual Service Review Page 4 of 6 has an activities co ordinator and access to a vehicle to take residents on outings. 7 residents say that they usually like the meals and 3 people say that they sometimes like the meals. The AQAA states that wine and sherry are served with the midday meal. Relatives residents say that the staff have the right skills and experience to look after the residents properly. 2 residents say that some of the staff have difficulty understanding English. Each staff member who returned a survey says that they receive training in health care and medication and that they are kept up to date with new ways of working. Staff also say that they are given information about residents care needs so that needs can be met. Staff surveys also confirm that the staff consider that they have the right skills and experience to meet individual care needs. 9 of the 16 care staff have National Vocational Qualification (NVQ) level 2 or above. Staff say that there are usually enough staff to meet residents needs although 1 person said that there are never enough staff. 5 residents say that staff are usually available when needed and 5 people said that this is sometimes the case. Residents say that there is someone available to speak to on an informal basis if they are not happy. 7 people say that they know how to use the homes complaints procedure and 3 people say they do not. Relatives say that they are aware of the complaints procedure and that the home responds appropriately if any concerns are raised. Staff say that they know what to do if they have any concerns about the home. The AQAA states that there have been 23 complaints in the last 12 months but that none of these were upheld and all were resolved within 28 days. There have been 2 referrals to social services for investigation under the local authority safeguarding procedures. These are now resolved. At the time of this report the manager was in the process of applying for registration with the Commission. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 22/12/2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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