Inspection on 17/11/09 for Northcourt Lodge
Also see our care home review for Northcourt Lodge for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 17th November 2009.
CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Prospective residents and their families are provided with the necessary information about the home to help them decide if it will be appropriate to the needs of the individual. The home undertakes an appropriately detailed assessment prior to admission in order to establish that it can meet the identified needs of the person seeking admission. The information gathered is incorporated into an individual care plan, which addresses the social, emotional and healthcare needs of the resident. The home also has an appropriate system in place to manage their medication on behalf of residents. The dignity, privacy and rights of residents` are supported by the staff through their systems and ways of working. Residents have opportunities to take part in appropriate activities and outings, and their spiritual and cultural needs are addressed.. Residents are provided with an appropriately varied diet and are consulted about their likes and dislikes with regard to food. The home has an appropriate complaints procedure in place which is readily available to residents and visitors. Complaints are appropriately addressed. The home also has appropriate systems in place to help safeguard residents from abuse. The physical environment provided is homely and meets the needs of residents. The home has an appropriate level of staffing to meet the current needs of residents. Levels of NVQ are improving as increasing numbers complete their NVQ award. Staff have received most of the required training, and the recruitment system helps to safeguard residents. The home is managed effectively by a competent management team, who have the necessary skills and experience. An appropriate quality assurance system is in place to seek the views of residents and relatives alongside the monthly monitoring visits. The health, safety and welfare of residents is safeguarded by the systems and practices in operation.
What has improved since the last inspection?
The home continues to develop. The manager plans to further improve the care plans to provide a more individualised plan for residents.
What the care home could do better:
An overview of staff training should be maintained at all times. The quality assurance system could be broadened to include seeking the views of care managers and healthcare professionals with whom the home has regular contact. One of the bathrooms could be redecorated and facilities would be improved by the provision of an additional bathing facility as planned.