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Inspection on 17/06/09 for Oak Bungalow

Also see our care home review for Oak Bungalow for more information

This is the latest available inspection report for this service, carried out on 17th June 2009.

CQC found this care home to be providing an Excellent service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Oak Bungalow The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: kathy McCluskey Date of this annual service review: 1 8 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Six Acres Close Roman Road Taunton Somerset TA1 2BD 01823327715 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Somerset County Council (LD Services) Number of places (if applicable): Under 65 Over 65 10 0 Service users may be admitted who also have a concurrent physical disability. Service Users will be admitted for a maximum of 3 months between each admission and discharge Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Oak Bungalow is registered with the Commission for Social Care Inspection to provide personal care for up to 10 service users aged between 18-65 years who have a learning disability. Service users who have a concurrent physical disability may also be admitted to the home. The home is not registered to provide nursing care. The registered provider is Somerset County Council (LD services). The Responsible Individual is Mr David Dick. The Registered Manager is Wendy Jones. The home is conveniently situated not far from Taunton town centre and is on the same site at the Six Acres Resource Centre. Service user accommodation is provided in four units. Oak Bungalow and Meadow View each have four bedrooms. There are also two self Annual Service Review Page 2 of 6 none. contained flats, which each provide accommodation for one person. The homes Contract and Statement of Purpose give clear information about the fees and services offered. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at information that we have received and requested since the last key inspection. The Annual Quality Assessment Audit (AQAA) was sent out to the home and was completed and returned to CQC in a timely fashion. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We sent comment cards to seek the views of people using the service, staff and health care professionals. We received completed comment cards from a member of staff, one person using the service and two health care professionals. Comments have been included in this report as appropriate. Regulation 37 notices informing us of significant events have been received throughout the year. The home makes telephone contact with the CQC if they have any concerns or wish to share information. The Commission have not received any concerns about the service in the last twelve months. What has this told us about the service? This information has told us that the home continues to provide excellent outcomes for people using the service. The AQAA told us that the homes pre-admission procedures continue to ensure that placements are only offered to people when the home are confident that individuals needs and aspirations can be met. Short visits to the home enhance these procedures and provide people with an opportunity to test drive the home. Under the heading of what does the service do well, Health care professionals made the following comments; Oak Bungalow are good at identifying correct care immediately and for future care purchases, The home copes very well with short term care of residents with complex needs who are placed for respite or in an emergency. The AQAA told us that people continue to be supported to be involved in all aspects of life at the home; We encourage and support service users to be involved in the running of the home as far as they are able and we provide a service that is designed around the individual needs of service users. One person using the service commented that they were always able to make decisions about what they do each day. The AQAA told us that people have good opportunities for social stimulation both within the home and local community. The AQAA told us that the homes care planning systems ensure a consistent and person centered approach to care and that people are supported to take risks through the homes risk assessment process. It told us that people continue to benefit from a well trained workforce. Staff confirmed in the completed comment card that they had received the training needed to meet the needs of people using the service. Health care professionals responded usually to the question do managers and staff have the right skills and experience to support peoples social and health care needs A person Annual Service Review Page 4 of 6 using the service told us in the completed comment card that staff and managers always listen and act on what they say and that they are always treated well by managers and staff at the home. The AQAA told us that the home have improved in this area in the last twelve months; We have focused on staff development making sure that we have staff with the right diverse skill set to meet the needs of the people we look after. The AQAA told us that complaints procedures are in a range of accessible formats for the people living at the home. It told us that it encourages people to raise concerns if they have any. One person using the service completed a comment card for the Commission and they confirmed that they knew how to make a complaint. The AQAA told us that the home have not received any complaints in the last twelve months. No concerns have been raised directly with the Commission. The AQAA told us that the home continue to provide a comfortable and well maintained environment for people and that up to date procedures are in place to ensure the health and safety of persons at the home. It told us that further improvements have been made to the environment in the last twelve months; we have greatly improved the communal areas by buying new furniture, flooring and redecorating. It told us that the home continues to have effective management systems in place and that there are procedures to monitor the quality of the service provided. Staff are appropriately trained and supported and the AQAA told us that 57 of the permanent care staff team have achieved a minimum of an NVQ2 in care. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 30th June 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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