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Inspection on 15/01/10 for Oldroyd House

Also see our care home review for Oldroyd House for more information

This is the latest available inspection report for this service, carried out on 15th January 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Oldroyd House The quality rating for this care home is: The rating was made on: three star excellent service 2 0 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Penny McMullan Date of this annual service review: 0 9 1 2 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 55 London Road Canterbury Kent CT2 8HQ 01227454315 01227379306 oldroydhouse@rbscarehomesfoundation.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: RBS Care Homes Foundation Number of places (if applicable): Under 65 Over 65 0 26 The maximum number of service users to be accommodated is 26. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Oldroyd House provides personal care and accommodation for 26 older people. The home is owned by the RBS Care Homes Foundation. The home is located in a residential area of Canterbury within close proximity to some local facilities and to the City centre with all its amenities. The home was opened in 1975 and consists of a main building with an extension to the rear. There are twenty single rooms and three shared rooms, all with en-suite facilities of a toilet and a bath or shower. There is currently one room, which is shared by a married couple. There is a shaft lift on the Annual Service Review Page 2 of 7 2 0 1 1 2 0 0 8 premises. There is a garden to the rear of the building that is well maintained and accessible. There is some parking to the side of the house. Information on the homes services and the CQC reports for prospective service users/relatives is referred to in the Statement of Purpose, Service User Guide. A copy is also kept in the office. The email address for the service is: Oldroydhouse@rbscarehomesfoundation.co.uk Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home returned the Annual Quality Assurance Assessment (AQAA) when we asked for it. This was clear and comprehensive. It identified areas that have improved in the last year and others where further developments are either planned or would benefit service users. This included evidence that the service seeks the views of residents and other stakeholders. The last inspection was carried out on 20th November 2008, when the judgement rating for the home was 3 stars, excellent. This means that the people who live in the home receive excellent care outcomes. We sent ten postal surveys to the people who live in the home, ten to staff working in the home and five to Health Care Professionals. Eight surveys were received from people who use the service, five from staff, and there was one received from a health care professional. Overall responses were positive and any further comments made have been included in this report. There is evidence from the AQAA that the home is continuing to look at ways of improving what it does to ensure good outcomes for those receiving a service. For example as a result of listening to the people the home has provided additional call bell pendants for use with the upgraded call bell system. This will help residents to contact staff when required. Results of an activity and outings questionnaire have been incorporated into the activity programme. The home has also recruited an additional activity organiser to expand the activity programme and facilitate individual service user needs. The residents now have their own computer and one to one training Annual Service Review Page 4 of 7 sessions have also been provided. The senior care team are involved in pre-admission assessments and pre discharge from hospital assessments so that they are fully aware of the needs of the person on admission to the home. The terms and conditions of residency have been reviewed, updated and provided to all service users. The homes brochure has been updated and is now available in large print. Quality assurance paperwork has also been reviewed and enhanced. In order to make sure that residents nutritional needs are assessed the home has implemented a new system and provided training. The existing bank staff team has been expanded and a complete domestic team has been recruited. They have also introduced a Central Support Manager with specific responsibility for training. Nine carers holding NVQ level 2 have now achieved NVQ 3 in Care. The residents en suite bathrooms have all been refurbished and in response to residents comments, the lighting in the front lounge and the dining room now have fan attachments. The home has contract gardeners who tend to the grounds on a weekly basis. All new staff complete their induction before commencing work and a full time administration assistant is now in place. The training programme is ongoing and enhanced training in infection control has been provided. The Home Management Manual and the Employee Handbook has been reviewed and updated. Feedback from the postal surveys are as follows: The people who use the service comment: They care for the residents well. The home has all the facilities one needs including email, television, a library and an excellent garden, It is always very warm and there is plenty of hot water. The staff are well trained, friendly and jolly. The members of staff have become a harmonious family themselves and certainly seem happy here. Although this is not a nursing home, one is usually kept here, if possible, to the end and always well looked after. I have been here for many years and it is the best thing I ever did. I have been cared for through several operations and I am still going strong. They are very caring and attentive. The home is clean, provide good food and accommodation. All day to day activities. Staff comments: Oldroyd House provides a safe, clean and happy environment for the residents within the home. The staff are a close team which help maintain the smooth running of day to day tasks for the residents and their realatives are part of the family involvement. The homes training programme is excellent and I am always offered courses to go on. The home is very good at responding when staff require equipment, i.e. new hoist. The activities programme is excellent for the residents and the home is always clean and well maintained. I enjoy working at Oldroyd House and feel the residents get cared for very well. The home considers the residents very well and everyone is treated equally. The home is well maintained with a happy environment to both live and work in. The home supports the staff and the residents needs. All training is always provided with ongoing courses available. I am happy in my work environment and I feel that there is a very good atmosphere in the home with the staff Annual Service Review Page 5 of 7 and residents. Sometimes we get the support that is required. The home I work in is lovely, all staff work well as a team. When asked what the service could do better, comments are as follows: People who use the service comment: Often from 5pm to 8pm and until 08.30 am the next day there is only one carer on duty of no particular seniority, a junior carer and an agency lady on duty. In a home where many residents need attention this level of staffing is completely inadequate in my opinion. More outings could be arranged. Staff comments: Maybe allow a little more time to take one or two of the residents out more than they go out at present. The home could respond quicker when residents needs increase in care due to health deterioration and provide additional staff to deal with the extra work. The home could do better by providing more staff when residents needs change; this would take the pressure off. The Registered Manager told us that when peoples needs change the home endeavours to put additional staff on duty to meet their needs. It is very rare that the home uses agency staff and there is always a senior member of staff on duty at all times. There is a established stable staff team in place and the retention of staff is very good. There are no staff vacanices therefore the permanent staff are able to cover shifts when required. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. The home has received one complaint since the last inspection, which was handled appropriately. There have been no issues or concerns forwarded to the Commission. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 20th November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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