Annual service review
Name of Service: Pfera Hall The quality rating for this care home is: The rating was made on: two star good service 1 6 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Adam Parker Date of this annual service review: 1 4 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Bromsberrow Road Redmarley Gloucestershire GL19 3JU 01531650880 01531650833 manager@pferahall.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Miss Hazel Hewlett Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Stones Holdings Limited Number of places (if applicable): Under 65 Over 65 19 19 0 0 The maximum number of service users who can be accommodated is 19. The registered person may provide the following category of service only: Care home with Nursing - Code N to service users of either gender whose primary care needs on admission to the home are within the following categories: Learning disability (Code LD) Mental disorder excluding learning disability or dementia (MD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Hazel Watkins was registered as manager in May 2009. 1 6 1 2 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Annual Service Review Page 2 of 6 Pfera Hall is registered to provide care with nursing for up to 19 people with learning disabilities and mental health difficulties. It is near the village of Redmarley, between Ledbury and Gloucester. The home is set in substantial grounds and is surrounded by countryside. The home is divided into three units named Nimrod, Dorabella and Winston. Each unit has a lounge, kitchen, dining area and laundry as well as bathroom and toilet facilities. A separate wing houses the managers office, reception and day care facilities. The home has several vehicles in order that service users can access the wider community. The Service Users Guide includes information about what is included in the fees. Prospective service users and their representatives are provided with information about the home including copies of the Statement of Purpose and Service Users Guide. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. Survey forms that we received from people who use the service and from staff. The previous key inspection. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA). This was completed in full and gave us all the information we asked for. The AQAA told us how the views of people who use the service are sought through questionnaires, meetings, audits and actively seeking their views. As a result of listening to the views of people who use the service a number of changes had been made such as a range of ways of supporting people to plan activities, more use of community facilities and supporting one person to return to adult education. There are also plans for people who use the service to have more access to computers. The AQAA also described how the service aimed to meet the National Minimum Standards and how care plan meetings have been introduced on an individual basis as well as weekly house meetings. People using the service have also been supported to meet their health care needs and have been offered a wide choice of activities both inside and outside of the home. In addition improvements have been made to the storage of medication. The home also has plans to further support people in developing life skills and more training for staff. We received four surveys forms from people who use the service and four from staff. People who used the service gave positive responses about the service with all of them indicating that they knew how to make a formal complaint and that the home was Always fresh and clean. Comments were that the home was a comfortable place, as well as Staff look after me and Nice food. One person also commented positively about their programme for activities and encouraging their life skills. However one person wanted more freedom to go out. All of the staff surveys returned indicated that the correct checks had been made before they started work and all knew what to do if someone had concerns about the home. All of the respondents indicated that they had training relevant to their role although two did not feel that the training gave them enough knowledge about health Annual Service Review Page 4 of 6 care and medication. Areas in which staff thought the home did well were life skill programmes, managing challenging behaviour, relationships between staff and service users and using a person-centred approach. Two stated that the home could do with more staff and one stated that there should be more time for staff to attend to meetings, care plans and risk assessments. The AQAA told us that the service had received three complaints in the twelve months prior to October 2009 and that there were no safeguarding referrals made about any of the residents. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. What are we going to do as a result of this annual service review? The service was last inspected on the 16th December 2008. We are not going to change our inspection plan, and will do a key inspection by 16th December 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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