This is the latest available inspection report for this service, carried out on 4th January 2010.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Rossetti Lodge Residential Home The quality rating for this care home is: The rating was made on: two star good service 2 8 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joseph Harris Date of this annual service review: 2 7 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Rossetti Lodge Residential Home 3 Sea View Road Birchington Kent CT7 9LB 01843841571 01843848180 g.fielder@rossetticare.co.uk www.rossetticare.co.uk Ms Kiki Clementina Cole Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 24 The maximum number of service users to be accommodated is 24 The registered person may provide the following category of service only:Care home only-( PC) Tto service users of the following gender: Either Whose primary care needs on admission to the service are within the following category Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Rossetti Lodge is a detached two-storey building in a quiet residential setting, situated on the corner of Sea View Road and St Mildreds Avenue. It has 15 ground floor bedrooms and 4 bedrooms on the first floor. There are 5 double bedrooms and the remainder are all registered as single rooms. As this home pre-existed the National Minimum standards, an exemption has applied
Annual Service Review Page 2 of 6 2 8 1 1 2 0 0 8 in respect of its spatial dimensions, most notably in respect of its bedroom space. Nine are below 10 sq.metres (the standard now is 12 sq.m) and only one double room meets the standard that now applies (16 sq.m). All the bedrooms have a call bell point and a number have television points. There is a stair lift to the first floor. There are 3 lounge areas and 2 dining areas, on the ground floor, all interlinked. There is a small front garden (the entrance to the property opens straight onto pavement) but the lounge and all the ground floor bedrooms have their own patio door onto a rear garden, enclosed on all sides, with areas put to lawn and flowerbeds. In terms of access and community links, the home is within walking distance of a bus stop and the local railway station (which includes a regular London service), seafront and Birchington town centre, with all the community facilities and transport links that implies. There is no on-site parking but there is unrestricted kerb-side parking on Sea View Road and St Mildreds Avenue. Care staff work a rota that includes two waking carers on duty at night. The current weekly fees are included in the service user guide and are available on request. Additional charges payable include: clothing, toilet requisites, stationery, dry cleaning, hairdressing, chiropody, physiotherapy, newspapers, special beverages / meals, medical requisites (other than by prescription), spectacles, hearing aids, batteries and continence aids. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? This Annual Service Review was completed on the 27th November 2009. We looked at all the information that we have received, or asked for since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment tool that focusses on how well the outcomes are being met for the people who use the service. It also provides us with some statistical and numerical information about the service. Surveys returned to us by people using the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the home. These are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made in the last 12 months. Relevant information from other sources. What other people have told us about the service. What has this told us about the service? The service sent us their AQAA when we asked for it. This document was completed in good detail and gave us all of the information that we asked for. We reviewed the information contained within this document and it is our judgement that the home continues to provide a good service to the people who use it. The AQAA provided clear detail about the future improvements planned within the service and about the issues they have identified that could be improved upon. The AQAA states that the home plans to develop the range of activities available to service users over the coming 12 months including offering more trips out. There are plans for the refurbishment of the main lounge and all service user plans have been recently updated and reviewed. A new call system has been installed since the last inspection. The majority of care staff have now achieved a National Vocational Qualification in care at level 2 or 3. 5 resident surveys were returned to us, in four cases these had been completed with the support of care staff. All of the surveys provided positive feedback about the service. Some examples of comments made were: Ive always been satisfied, i like the lot. Everyone has made me feel at home and made me welcome. The food is cosmopolitan and there is a good variation. I like the company in the home and my family are always made welcome. The home is nice and clean, help is always available Annual Service Review Page 4 of 6 when needed. The home have received one complaint according to their AQAA. This complaint was upheld and appropriate action taken to address the concern. No complaints have been received by us in connection with the service since the last inspection. No safeguarding vulnerable adults alerts have been made regarding the service over the past 12 months. The home continues to let us know about things that have happened since our last key inspection and they have shown us that they manage issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 28th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
