This is the latest available inspection report for this service, carried out on 18th December 2009.
it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: St Cuthberts Residential Home The quality rating for this care home is: The rating was made on: two star good service 0 3 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Hilary Stewart Date of this annual service review: 0 5 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Riga Square Hylton Red House Sunderland SR5 5DD 01915499988 01915499978 rigasquare@btconnect.com www.europeancare.net European Care (UK) Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 19 10 0 10 0 0 39 0 The maximum number of service users who can be accomodated is: 39 The registered person may provide the following category of service only: Care Home with Nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Old age, not falling within any other category - Code OP, maximum number of places 39 (personal care) Physical disability - Code PD, maximum number of places 10 (personal care) Dementia - Code DE, maximum number of places 19 (nursing) Mental Disorder, excluding learning disability or dementia - Code MD, maximum number of places 10 (nursing) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable):
Annual Service Review Page 2 of 6 0 3 1 1 2 0 0 8 Brief description of the service St Cuthberts is a purpose-built care home for 39 older people. The home is in the centre of the Red House Estate in Sunderland. It is close to a sheltered housing scheme, pub, church and local bus routes. The home was built in the mid 1990s and benefits from a modern, spacious design with wide corridors and good sized communal facilities. The home has 39 single rooms, 30 of which have en-suite facilities. There is a good choice of lounges on both floors. There are accessible toilets and bathrooms with adapted facilities. There is good access into and around the home. Weekly fees range from £359 to £433. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received since the last key inspection. This included: -The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. -Information we have about how the service has managed any complaints, if they have had any. -What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. -The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. -Relevant information from other organisations. -What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all of the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. Information from the manager indicates that the home is managed in a way that shows that the views of the people who live there are listened to and taken seriously. The manager told us that they listen to the people and they have made changes in the home as a result of this. One example is that they increased the amount of activities for people to take part in such as more outings in the mini bus, shopping trips and individual trips for people with special interests. Another is that people can now say what they would like for their meals. The manager said that each person has a care plan which they are continuing to improve. They are reviewed every week so the staff have up to date accurate information about how to provide the people at the home with good care. The home has a complaints procedure in place and would respond to any complaints made quickly. This means that any problems are resolved and people are satisfied with the outcome. The manager said that there has been one complaint made about the service since the last key inspection and this has been resolved. There have not been any safeguarding issues. All staff are vetted before they can start to work at the home. Annual Service Review Page 4 of 6 Staff are given training in how to keep the people safe and all have either achieved or are in the process of completing vocational qualifications. The manager said that fire checks, health and safety audits and risk assessments are carried out regularly. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Since we did our last inspection we have not received any information about this service that gives cause for concern and would make us think that the current quality rating is not accurate. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 3rd November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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