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Inspection on 21/12/09 for St Georges Road (67a)

Also see our care home review for St Georges Road (67a) for more information

This is the latest available inspection report for this service, carried out on 21st December 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: St Georges Road (67a) The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Malcolm Kippax Date of this annual service review: 1 7 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 67a St Georges Road Semington Melksham Wiltshire BA14 6JQ 01380870168 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Ordinary Life Project Association Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users who may be accommodated in the home at any one time is 3 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 67a St. Georges Road is one of a number of care homes in Wiltshire that are run by the Ordinary Life Project Association (OLPA). A housing association owns the property. 67a St Georges Road is situated in the village of Semington, between Trowbridge and Melksham. The property is a spacious, detached bungalow with a large garden. Each person who uses the service has their own room. The communal areas consist of a lounge and a dining room. People who use the service receive support from a manager and staff team. There is always at least one member of staff working in the home. Additional staff members are Annual Service Review Page 2 of 7 deployed at certain times of day. The home has its own vehicle for trips out. Fee levels at the time of the last inspection were in the region of 950 pounds a week. A copy of the last inspection report can be obtained from the OLPA office at Beckford House, Gipsy Lane, Warminster, Wiltshire, BA12 9LR. Inspection reports can also be seen on the Commissions website at www.cqc.org.uk Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the home. The AQAA is a self-assessment that focuses on how well outcomes are being met for people living in the home. It also gave us some numerical information about the home. - Surveys that have been returned to us giving peoples views about the home. - Information we have about how the home has managed any complaints. - What the home has told us about things that have happened. These are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the home in the last 12 months. - Relevant information from other organisations. - What other people have told us about the home. What has this told us about the service? We received an AQAA from the manager, which gave us information about the homes strengths and what has happened during the last 12 months. The home summarised what it does well: - Provides a clean, comfortable, homely environment with a very personalised support package for each service user - A good relationship with relatives of the service users Provide good training opportunities for staff. We were told in the AQAA about changes that have been made as a result of listening to the people who use the service: - Monthly team meetings instead of bi-monthly - Developed an album of photos and mementos from trips out, special occasions, etc - Got a kitten - Made further improvements to the garden, with a seated area under a pear tree in the shade Decorated the bungalow to make a lighter effect - Replaced the porch and front door. Porch has easy seating to sit and enjoy the sun. - Purchased a new car to meet service users needs Changes have also been made in order to ensure that equality and diversity were promoted in the service: - Information supplied to service users in formats more appropriate to their needs. - Further developed the menu guide to assist choice making. - Changed the house vehicle to make access easier for service users. - OLPA have set up training for all staff to attend Equality and Diversity training with an external facilitator. We were told in the AQAA about improvements that are planned for the next 12 months. These include painting the outside of the property planting a wild flower patch and offering a greater variety of social outings and opportunities to service users. The people who use the service did not yet have Health Action plans, although there were Annual Service Review Page 4 of 7 plans to complete these. Overall we thought that the home had made a number of improvements during the last year, which had enhanced the environment and the service that people receive. As part of this ASR, we sent surveys to the home so that these could be given out to the people who use the service, to staff, and to social and health care professionals. We received surveys back from the three people who use the service, four staff and two social and health care professionals. A relative filled in a survey on behalf of one of the people who uses the service. Two other people who use the service had help from staff with completing their surveys. Their responses were generally very positive about the home. People told us that the staff treated them well and listened and acted on what they said. They confirmed that the home was kept fresh and clean. One person commented Very homely and beautifully looked after. Other comments about the home included: - Always clean and tidy - I like the new car - I do what I wish. Sometimes I go out for lunch - It suits me as we have two toilets. Its very nice here - Very well cared for - I speak to the manager who is very nice and easy to talk to In their surveys, the staff told us that they were always given up to date information about the needs of the people who they supported. They knew what to do if somebody had concerns about the home and confirmed that their employer had carried out checks, such as references and a Criminal Records Bureau (CRB) disclosure, before they started work. We asked staff about what the home does well. The staff members commented about different aspects of the home: - Service users have a lovely home to live in ... We have a good team and work well together with an excellent manager who is very approachable. - ... really relevant induction training ... - The home provides a safe, homely living environment for our service users One staff member told us that key worker system worked well, and that the people who use the service received supported with allowed them to be individuals. Another comment was that people had a well balanced and varied diet, but that being able to cook mainly from scratch would be nice, but the costing of foods to purchase for recipes can sometimes make this hard ... In their surveys, the social and health care professionals commented positively about the care that people receive. Their comments included: That the house is a happy one is testament to general well-being and the two residents I have seen recently seem happy with no unmet needs. We were told in the AQAA that no complaints about the service had been made in the last 12 months. It was also reported that no referrals had been made under the safeguarding vulnerable adults procedures. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? Subject to any changes in registration and inspection practice following implementation of the Health and Social Care Act 2008, our current plan is to do a key inspection by 22nd November 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people who use the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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