Please wait

Inspection on 16/07/09 for The Beaches

Also see our care home review for The Beaches for more information

This is the latest available inspection report for this service, carried out on 16th July 2009.

CQC found this care home to be providing an Good service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

What the care home does well

The Providers and staff make sure that people who are interested in living at the home are offered the chance to visit and meet everyone, and find out what the home is like before they decide whether to move in. Everyone living at the home is encouraged to make choice about their daily lives, routines and activities. One service user said she likes living at the home and has plenty of things to do each day Service users are helped to get better at doing things for themselves and socialising, knowing that staff are there to help and support them if they need it. Staff know each service user well and showed that they are aware of, and respond to, each individuals way of communicating and seeking support. Service users are helped to choose what they want to eat and may be involved in the shopping, preparation and cooking of meals. There is a lot going on each day. People go out with staff on their own or as a group to a variety of places. Everyone is involved in choosing where to go for each of the two holidays each year. One person showed us photos of the last holiday and talked about where they have decided to go for the next one. The home is well managed and the service users best interests are the most important consideration.

What has improved since the last inspection?

The Providers have appointed a senior member of staff who has completed NVQ4 and Registered Managers Award, to the post of Deputy. They have introduced monthly quality assurance checks to make sure everyone is getting the care and support they need and want. We were told that there has been a marked improvement in service user participation in group activities and as a result, their sociability.

What the care home could do better:

The use of simple text and pictures would make the Service User guide and personal support plans easier to understand and more meaningful to the service users. Support plans could do more to show how they are person centred by reflecting and acknowledging service user participation.

Key inspection report Care homes for adults (18-65 years) Name: Address: The Beaches The Beaches 13 Jefferstone Lane St Marys Bay Romney Marsh Kent TN29 0SW     The quality rating for this care home is:   two star good service A quality rating is our assessment of how well a care home is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this full review a ‘key’ inspection. Lead inspector: Geoffrey Senior     Date: 1 6 0 7 2 0 0 9 This is a review of quality of outcomes that people experience in this care home. We believe high quality care should • • • • • Be safe Have the right outcomes, including clinical outcomes Be a good experience for the people that use it Help prevent illness, and promote healthy, independent living Be available to those who need it when they need it. The first part of the review gives the overall quality rating for the care home: • • • • 3 2 1 0 stars - excellent stars - good star - adequate star - poor There is also a bar chart that gives a quick way of seeing the quality of care that the home provides under key areas that matter to people. There is a summary of what we think this service does well, what they have improved on and, where it applies, what they need to do better. We use the national minimum standards to describe the outcomes that people should experience. National minimum standards are written by the Department of Health for each type of care service. After the summary there is more detail about our findings. The following table explains what you will see under each outcome area. Outcome area (for example Choice of home) These are the outcomes that people staying in care homes should experience. that people have said are important to them: They reflect the things This box tells you the outcomes that we will always inspect against when we do a key inspection. This box tells you any additional outcomes that we may inspect against when we do a key inspection. This is what people staying in this care home experience: Judgement: This box tells you our opinion of what we have looked at in this outcome area. We will say whether it is excellent, good, adequate or poor. Evidence: This box describes the information we used to come to our judgement. Care Homes for Adults (18-65 years) Page 2 of 27 We review the quality of the service against outcomes from the National Minimum Standards (NMS). Those standards are written by the Department of Health for each type of care service. Copies of the National Minimum Standards – Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or bought from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop The mission of the Care Quality Commission is to make care better for people by: • Regulating health and adult social care services to ensure quality and safety standards, drive improvement and stamp out bad practice • Protecting the rights of people who use services, particularly the most vulnerable and those detained under the Mental Health Act 1983 • Providing accessible, trustworthy information on the quality of care and services so people can make better decisions about their care and so that commissioners and providers of services can improve services. • Providing independent public accountability on how commissioners and providers of services are improving the quality of care and providing value for money. Reader Information Document Purpose Author Audience Further copies from Copyright Inspection report Care Quality Commission General public 0870 240 7535 (telephone order line) Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. www.cqc.org.uk Internet address Care Homes for Adults (18-65 years) Page 3 of 27 Information about the care home Name of care home: Address: The Beaches The Beaches 13 Jefferstone Lane St Marys Bay Romney Marsh Kent TN29 0SW 01303873787 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Mrs Eileen Mary Campbell,Mr Stephen Antony Campbell care home 4 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 learning disability Additional conditions: The maximum number of service users who can be accommodated is 4 The registered person may provide the following category of service only: Care home only (LD) t oservice users of the following gender: Either : whose primary care needs on admission to the home are within the following category Learning disability (LD) Date of last inspection Brief description of the care home The Beaches is registered to provide accommodation for a maximum of 4 adults with a learning disability. The Registered Providers; Mr and Mrs Campbell are in day-to-day control of the Home. They are supported by 4 members of staff. The property is situated in a residential area of St Marys Bay. Accommodation comprises: 4 single bedrooms, one with a quiet room and two bathrooms on the first floor. The Service users have use of the lounge, dining room, kitchen WC on the ground floor. There is a craft room in the enclosed garden that is accessible to the resident service users. The Home provides transport for the service users to access social, educational and Care Homes for Adults (18-65 years) Page 4 of 27 Over 65 0 4 Brief description of the care home recreational venues. The seafront promenade and beach and other local amenities are within walking distance. Mr and Mrs Campbell also operate another home in nearby Littlestone. Weekly fees- £808. Care Homes for Adults (18-65 years) Page 5 of 27 Summary This is an overview of what we found during the inspection. The quality rating for this care home is: Our judgement for each outcome: two star good service Choice of home Individual needs and choices Lifestyle Personal and healthcare support Concerns, complaints and protection Environment Staffing Conduct and management of the home peterchart Poor Adequate Good Excellent How we did our inspection: This report takes into account, information and evidence gathered since the last inspection on 26/9/07. This includes the Annual Quality Assurance Assessment (AQAA). This is a document that all homes and agencies have to send us once a year. In it the home is expected to tell us how they are meeting the national minimum standards, how and where they have improved since the last inspection and they aim to make things better in the future. It also tells us about the people living and working in the home and what environmental safety checks have been carried out. We visited on the 16th July 2009. We arrived at 12.10pm and stayed for 4 hours. All four people who live at the home were present for all or some of the visit. We spoke briefly with everyone. One of the service users sat with us for most of the time we were there as she wanted to be involved and asked, as well as answered, a lot of questions. This helped with the information gathering during the visit. Mr Campbell, one of the registered providers, was on duty and working but was out with two of the clients for much of the time. The Deputy and two support workers were present Care Homes for Adults (18-65 years) Page 6 of 27 throughout the visit and helped us gather information.We received two completed service users surveys prior to the visit. What they said is included in the report Care Homes for Adults (18-65 years) Page 7 of 27 What the care home does well: What has improved since the last inspection? What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details on page 4. Care Homes for Adults (18-65 years) Page 8 of 27 The report of this inspection is available from our website www.cqc.org.uk. You can get printed copies from enquiries@cqc.org.uk or by telephoning our order line 0870 240 7535. Care Homes for Adults (18-65 years) Page 9 of 27 Details of our findings Contents Choice of home (standards 1 - 5) Individual needs and choices (standards 6-10) Lifestyle (standards 11 - 17) Personal and healthcare support (standards 18 - 21) Concerns, complaints and protection (standards 22 - 23) Environment (standards 24 - 30) Staffing (standards 31 - 36) Conduct and management of the home (standards 37 - 43) Outstanding statutory requirements Requirements and recommendations from this inspection Care Homes for Adults (18-65 years) Page 10 of 27 Choice of home These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People are confident that the care home can support them. This is because there is an accurate assessment of their needs that they, or people close to them, have been involved in. This tells the home all about them, what they hope for and want to achieve, and the support they need. People can decide whether the care home can meet their support and accommodation needs. This is because they, and people close to them, can visit the home and get full, clear, accurate and up to date information. If they decide to stay in the home they know about their rights and responsibilities because there is an easy to understand contract or statement of terms and conditions between the person and the care home that includes how much they will pay and what the home provides for the money. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People can find information about the home in the service user guide. This tells people about the home and what to expect if they move in. They have an assessment that tells staff about them and the support they need. They are only admitted if the home is sure that their needs can be met. Evidence: There is written information about the home. This is made available to people who are interested in moving in and their family or advocate. There have been no recent admissions to the home, most people have lived there for a number of years. One service user said how much she enjoyed living at the Beaches and was glad she moved in. She feels well settled now and has some pets to look after. We looked at the admission process for the most recent resident admitted to the home and found that an assessment had been completed before they moved in. The Manager and Deputy said that they always go and meet with people in their current surroundings where they are likely to be more relaxed and comfortable. People are invited to visit and then have short stays so they can meet everyone who already lives and works at the home. After this, when the person moves in, the care plan is written Care Homes for Adults (18-65 years) Page 11 of 27 Evidence: and agreed with the resident. This makes sure that their individual needs and wishes are known and it shows the support they need to help them with the things they want to achieve. As it is a relatively small home the residents have plenty of opportunity to talk with staff or their key worker and changes are made to the care plans as new things come to light. We discussed the content and layout of the Service user guide with the staff and agreed that the use of simple text and pictures would make the Service User guide and personal support plans easier to understand and more meaningful to the service users. We had two service user surveys returned to us. They both said that they had been asked whether they wanted to move in and both felt they had been given enough information about the home to help them make their choice. Care Homes for Adults (18-65 years) Page 12 of 27 Individual needs and choices These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People’s needs and goals are met. The home has a plan of care that the person, or someone close to them, has been involved in making. People are able to make decisions about their life, including their finances, with support if they need it. This is because the staff promote their rights and choices. People are supported to take risks to enable them to stay independent. This is because the staff have appropriate information on which to base decisions. People are asked about, and are involved in, all aspects of life in the home. This is because the manager and staff offer them opportunities to participate in the day to day running of the home and enable them to influence key decisions. People are confident that the home handles information about them appropriately. This is because the home has clear policies and procedures that staff follow. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Service users have their own individual support plan that shows their assessed needs and wishes. Staff and residents work together to ensure that these are met. People are encouraged and supported to make their own decisions and choices, they are helped to take reasonable risks and they are supported to develop their life experiences. Evidence: Each person living in the home has their own personal file that tells staff about them and what support they need and want. We looked at three of these. They cover lots of different things that are important to the individual, such as, their daily routines, what they need reminding about, where they need encouragement and things they need support with. They also show what help people need with their personal care. The staff said that they consider the persons cultural background and religion when putting the support plans together to make sure the persons wishes are respected. Key workers spend time with each person to find out what is important to them and write it in the care plan. None of the service users write in the care plans themselves but, we were Care Homes for Adults (18-65 years) Page 13 of 27 Evidence: told, each one has been helped to express their wishes and feelings. We talked with staff about how the information could be improved by describing how people communicate so that staff can respond to facial expressions and behaviours as well as words. We were told by service users how they make decisions about their lives. This ranged from the daily decisions about activities or meals to longer term planning around holidays. Risk assessments are included as part of the plan. These are so that, rather than stopping things people might want to do but are thought to present a risk, staff work out what support is needed to make it as safe as they can. Staff said that people had been supported to do a variety of things as a result of positive risk assessing. These include food preparation and cooking in the house and outside activities such as; horse riding and doing a paper round. All of which had increased the service users confidence. Care Homes for Adults (18-65 years) Page 14 of 27 Lifestyle These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: Each person is treated as an individual and the care home is responsive to his or her race, culture, religion, age, disability, gender and sexual orientation. They can take part in activities that are appropriate to their age and culture and are part of their local community. The care home supports people to follow personal interests and activities. People are able to keep in touch with family, friends and representatives and the home supports them to have appropriate personal, family and sexual relationships. People are as independent as they can be, lead their chosen lifestyle and have the opportunity to make the most of their abilities. Their dignity and rights are respected in their daily life. People have healthy, well-presented meals and snacks, at a time and place to suit them. People have opportunities to develop their social, emotional, communication and independent living skills. This is because the staff support their personal development. People choose and participate in suitable leisure activities. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People in the home lead active lifestyles and can choose which activities they wish to join in with each day. People are helped to keep in touch with their family, friends and other people who are important to them. Evidence: When we first arrived, two of the service users were just leaving to go horse riding and during the visit, another returned from a local day centre. Two of the service users said that they liked the things that are on offer to do each day and they do not get bored. There is a plan for each person listing the regular and organised events so that staff can make sure people and transport is available. Alongside this, the more flexible activities are listed for people to decide on the day, for example, going to the pub for a meal or a day trip and picnic. We were told that the service users are given a choice for each of the two holidays every year. One is paid for by the service users Care Homes for Adults (18-65 years) Page 15 of 27 Evidence: and the other is paid by the providers. The service users again chose to go with the people from the sister home. We were shown photos of the most recent holiday and saw the brochure for the next planned one. We found that a willingness to accommodate and adjust was a theme that ran through the staffs attitude and approach to the service users. We saw that staff and service users were comfortable and confident in each others company and there was a lot of cheerful interaction and laughter. Each person is helped to maintain contact with people who are important to them. Visitors can come to the home at any reasonable time and do not have to give notice but may need to check first that the person is going to be in. There are routines in the home and meals are at set times but there is flexibility. We were told that people can get up and go to bed when they want. If one wants to stay up a bit later than the others they can. Service users have access to all the communal rooms in the house. They are however, asked not to go in the kitchen when meals are being cooked and served unless they are helping and staff are present. Service users said they enjoy the food that is offered at the home and we were told that everyone helps to choose the menu. Care Homes for Adults (18-65 years) Page 16 of 27 Personal and healthcare support These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People receive personal support from staff in the way they prefer and want. Their physical and emotional health needs are met because the home has procedures in place that staff follow. If people take medicine, they manage it themselves if they can. If they cannot manage their medicine, the care home supports them with it in a safe way. If people are approaching the end of their life, the care home will respect their choices and help them to feel comfortable and secure. They, and people close to them, are reassured that their death will be handled with sensitivity, dignity and respect, and take account of their spiritual and cultural wishes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Personal and healthcare support is given in response to the varied needs and preferences of the individuals living in the home. Evidence: Staff have got to know each person well and found out how they like to be supported with their personal care. Routines have been established and guidelines written so that everyone on the staff team is doing the same thing. Each person has a health section in their service user file. This gives a description of the health needs they have and the support they require. There is also a grab sheet with a summary of relevant healthcare details that can be taken to the hospital or surgery as required. People are supported to access healthcare services and to attend appointments. The management and staff showed they knew about individuals and were able to describe their current health needs. We saw that medication is stored securely and the administration records were up to date and signed by staff. At present no one living at the home manages their own medication. There is information for staff about what each person is taking, the possible side effects and what to do. Only senior staff and management are involved Care Homes for Adults (18-65 years) Page 17 of 27 Evidence: in the medication. We were told that all have had appropriate training. Care Homes for Adults (18-65 years) Page 18 of 27 Concerns, complaints and protection These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: If people have concerns with their care, they or people close to them, know how to complain. Their concern is looked into and action taken to put things right. The care home safeguards people from abuse, neglect and self-harm and takes action to follow up any allegations. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The homes complaints policy and procedure aims to protect the service users from the risk of harm. Evidence: A copy of the complaints procedure is provided to each service user on admission. Staff will go through it with the service user and explain what it means. Those who are able to sign their understanding do so and a copy is kept on their personal file. Some of the service users said that they would talk to the manager or staff if they were upset or worried about anything. Staff said they get to know service users with communication difficulties and respond to signs, facial expressions and behaviour to gain an understanding of what is being communicated to them. We saw staff responding to people in the home by taking time to understand what was being communicated to them. Staff have had training in safeguarding and abuse awareness. They said they would feel confident to use the procedure and would initially report anything untoward to the manager. We saw people spending time with staff in the home with lots of smiles and laughter. Staff said that as the home is quite small they would soon know if something was up and could respond quickly to it. We looked at how people are supported to manage and spend their money. We saw Care Homes for Adults (18-65 years) Page 19 of 27 Evidence: the forms that are used to record what money they have received and what they have spent it on. Some have their monies managed by the local authority, some have accounts locally. Support is given to access personal money and again all transactions are recorded and receipted. Care Homes for Adults (18-65 years) Page 20 of 27 Environment These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People stay in a safe and well-maintained home that is homely, clean, comfortable, pleasant and hygienic. People stay in a home that has enough space and facilities for them to lead the life they choose and to meet their needs. The home makes sure they have the right specialist equipment that encourages and promotes their independence. Their room feels like their own, it is comfortable and they feel safe when they use it. People have enough privacy when using toilets and bathrooms. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The home provides a well maintained and well furnished environment where people say they feel at home and comfortable. Evidence: The house is a homely place and is clean and tidy in appearance. There is little to indicate that it is a registered care home both inside and out. Everyone has their own bedroom which they can furnish and decorate as they wish. The lounge and dining room are separate enough for people to sit and do one to one support work without being in other residents space. The bathroom and toilets are freely accessible and are in good condition. There are few restrictions in the home, the kitchen is accessible except, as noted before, when meals are being cooked and served. There is a separate laundry area. The usable garden space is accessible from the dining room. The residents we spoke to said they liked their rooms very much and enjoy living at the home. The AQAA told us that the monthly quality assurance checks include environment checks to make sure that the furniture, fixtures and fittings remain in good working order and are safe. Care Homes for Adults (18-65 years) Page 21 of 27 Staffing These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have safe and appropriate support as there are enough competent, qualified staff on duty at all times. They have confidence in the staff at the home because checks have been done to make sure that they are suitable. People’s needs are met and they are supported because staff get the right training, supervision and support they need from their managers. People are supported by an effective staff team who understand and do what is expected of them. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People using the service are supported by staff, in sufficient numbers, who have been checked and have received training to help them fulfil their duties. Evidence: There is a small staff team working at the home. A clear and well established shift pattern is in place so people know who is going to support them. We saw there are enough staff on duty at the home so that people can do different things. We saw that staff are well motivated, they said that communication is good, morale is high and they all play a part in making a positive and friendly atmosphere in the home. We looked at staff files and saw that they had the right checks by the police criminal records bureau, (CRB), have had references taken and are supported to complete the induction programme. The AQAA told us that 80 per cent of staff have completed or are currently doing NVQ at level 2 or above. Staff were positive in their comments about the training they are offered as it means they are able to support people in the right way. The deputy has also completed the registered managers award. Staff have supervision in regular one to one sessions with the manager or deputy. These sessions are used to discuss personal work performance, development and training. Care Homes for Adults (18-65 years) Page 22 of 27 Conduct and management of the home These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have confidence in the care home because it is run and managed appropriately. People’s opinions are central to how the home develops and reviews their practice, as the home has appropriate ways of making sure they continue to get things right. The environment is safe for people and staff because health and safety practices are carried out. People get the right support from the care home because the manager runs it appropriately, with an open approach that makes them feel valued and respected. They are safeguarded because the home follows clear financial and accounting procedures, keeps records appropriately and makes sure staff understand the way things should be done. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The home is well run and managed in the best interests of the service users. Staff and service users are encouraged to contribute to the development of the service. Systems are in place to maintain the safety and welfare of the service users, staff and visitors to the home Evidence: Mr and Mrs Campbell have several years experience running and managing the two homes they operate in the area. Mrs Campbell and her deputy have completed management training. We observed a harmonious relationship between staff, service users and management where easy going banter was delivered at the right level for all to join in with. Service users and staff said that Mr and Mrs Campbell are approachable, listen to what they have to say and play a major part in the friendly atmosphere in the home. Mrs Campbell was described as a brilliant boss who never makes people do anything that they do not feel confident to do The home has an investors in people award and the manager has previously stated that going through the process had informed her on methods of quality assurance that will help the homes development. We saw that the deputy undertakes monthly quality audits. She Care Homes for Adults (18-65 years) Page 23 of 27 Evidence: talks to staff and service users and records what they want and any ideas they may have. She also talks with visiting health and care professionals to seek their views. We were told that they intend to formalise the process by introducing questionnaires to be filled in and analysed. The AQAA told us that regular maintenance and safety checks are in place. We were told that all staff have the health and safety and hygiene training that they require to work in this home. Care Homes for Adults (18-65 years) Page 24 of 27 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 25 of 27 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 26 of 27 Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Adults (18-65 years) Page 27 of 27 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!