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Inspection on 22/02/10 for The Haven

Also see our care home review for The Haven for more information

This is the latest available inspection report for this service, carried out on 22nd February 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: The Haven The quality rating for this care home is: The rating was made on: two star good service 2 3 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Montgomery Date of this annual service review: 1 3 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 17 Church Road Tovil Maidstone Kent ME15 6QX 01622686865 Telephone number: Fax number: Email address: Provider web address:   havencarehome@btconnect.com Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mr Karim Bhanji,Rozita Heshmati-Bhanji Number of places (if applicable): Under 65 Over 65 10 0 0 30 The maximum number of service users to be accommodated is 30. The registered person may provide the following categories of service only: Care Home only (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (OP) 20 Dementia (DE) 10 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Haven is a residential home providing care and support for up to twenty nine older people. The property is large detached house that has been converted to a residential home from a vicarage. The home has twenty-nine single rooms and one double room. Accommodation is on two floors and there is a stair and a shaft lift. Each room has a Annual Service Review Page 2 of 6 2 3 0 2 2 0 0 9 call bell; all rooms have en-suite facilities; there are two bathrooms and a disabled shower/wet room. The home has two main lounges, a quiet lounge, a dining room and a conservatory. Outside there is a well kept garden that is easily accessible to the residents. The home is located approximately two miles from Maidstone town centre. There is a bus stop nearby. Local shops and other facilities are within easy walking distance. Please contact the manager for up to date information about weekly fees. Additional charges are made for items such as hairdressing, chiropody and newspapers. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service returned the annual quality assessment (AQAA). It identified areas that have improved in the last year, and others where further developments are either planned or would benefit service users. This included evidence that the service seeks the views of service users and other stakeholders. The home was last inspected on the 23rd of February 2009 and was given a quality rating of good. This means that service users experience good quality outcomes. The last report was very positive and no requirements or recommendations were made. Service users were positive about the service they were receiving, with positive comments also from relatives and other stakeholders. Information in the AQAA demonstrated that the home has continued to provide an good service to residents, and indicated a range of areas where improvements have been made in the last year. In particular, staff have had training in several key areas. Notably, Care planning, Mental Capacity Act, Dementia, Equality and Diversity, Risk assessment, and challenging behaviour. The home has reviewed and updated risk assessments, and has ensured the service remains resident led by regularly seeking and recording the views of residents. Residents have benefited from an increase in the type and number of activities provided in the home. Improvements have also been made to meals, and there is greater choice of what to eat. Maintenance is on going in the home, and some recent improvements include a new shower room, new carpets, and new artwork on the walls. Annual Service Review Page 4 of 6 There is evidence from the AQAA that the service is continuing to look at ways of improving what they do to ensure good outcomes for those receiving a service. For example, looking at ways to improve residents daily lives by introducing participation in some tasks, for example, setting tables and folding laundry. The home is also considering building a sensory garden. The home continues to develop the staff team, and are planning further specialist training in end of life care and dementia. They are also looking at systems to improve staff supervision and mentoring. What are we going to do as a result of this annual service review? There will be no change to the inspection plan, and the Commission will do a key inspection by the 23rd of February 2012. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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