Annual service review
Name of Service: The Hollies The quality rating for this care home is: The rating was made on: two star good service 0 9 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Montgomery Date of this annual service review: 0 5 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 86-90 Darnley Road Gravesend Kent DA11 0SE 01474568998 01474332980 evergreenhce@btinternet.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mr Peter Anthony Rogers,Mrs Helen Elizabeth Rogers Number of places (if applicable): Under 65 Over 65 0 40 The maximum number of service users who can be accommodated is: 40 The registered person may provide the following category/ies of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Hollies is located close to local shops, and Gravesend town centre is within walking distance. The premises were originally two semi-detached houses which have been converted and extended into one large building. The extension to the home is modern and purpose built. Most of the bedrooms have en-suite facilities. The home is decorated to a high standard and is comfortably and attractively furnished. There are two large living rooms, two smaller quiet rooms, a separate dining room and a large
Annual Service Review Page 2 of 6 0 9 1 2 2 0 0 8 conservatory. The home has a large attractive garden with a patio area and lawn. The home has a passenger lift; and handrails are fitted in halls and corridors. Current fee levels can be obtained from the manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home returned the annual quality assessment (AQAA). It identified areas that have improved in the last year, and others where further developments are either planned or would benefit residents. This included evidence that the service seeks the views of residents and other stakeholders. The home had a key inspection in December 2008. This is when it was given its current quality rating of two star good. The AQAA indicated a range of areas where improvements have been made in the last year, in particular the home has purchased a new minibus with a tail lift. This has enabled more outings for the residents. The home has also reviewed all its policies, and has updated staff training in dementia, palliative care, the Mental Capacity Act, infection control, medication, and the Depravation of Liberty safeguards. The home has told us in the AQAA that they continue to meet regularly with residents, and ensure that their views drive many improvements to the home. One of these is changes to menus in response to resident feedback. There is evidence from the AQAA that the service is continuing to look at ways of improving what they do to ensure good outcomes for those receiving a service. For example, continuing with the ongoing maintenance of the home, and by continuing to listen and respond to the views of service users. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 There will be no change to the inspection plan, and the Commission will do a key inspection by the 8th of December 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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