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Inspection on 14/08/09 for The Stratfords Residential Home

Also see our care home review for The Stratfords Residential Home for more information

This is the latest available inspection report for this service, carried out on 14th August 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: The Stratfords Residential Home The quality rating for this care home is: The rating was made on: two star good service 1 7 0 6 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Handscombe Date of this annual service review: 3 0 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Anthony Court Russell Street Stony Stratford Milton Keynes Bucks MK11 1BT 01908262621 01908262621 vulcanresidential@hotmail.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mr Paramjit Singh Bharj Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Vulcan Residential Limited Number of places (if applicable): Under 65 Over 65 0 11 The maximum number of service users to be accommodated is 11 The registered person may provide the following category of service only: Care home only (PC) to service user of the following gender: Either whose primary care needs on admission to the home are within the following category; Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Registered Manager in place 1 7 0 6 2 0 0 8 Annual Service Review Page 2 of 6 The Stratfords is a two-storey residential care home, proving care for up to eleven older people, over the age of 65 years.The home is situated in a quiet residential area of Stony Stratford and is within a short walking of the town centre, which offers a variety of shops, restaurants, public houses and other local amenities.It is a two-storey building and has single room accommodation. Residents rooms are located on the ground floor and upper floor. There is lift access to the first floor. Most rooms do not have ensuite facilities. There is a communal lounge/dining room on the ground floor. A cook provides freshly cooked meals on site and special diets can be catered for. There are waking care staff on duty at all times.Public transport is accessible to service users if they wish to use this. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Surveys were sent out to the manager of the service to distribute; this included eleven service user surveys, five staff surveys, six health and social care professionals surveys and five relative/carer/advocate surveys. The surveys were sent prior to writing this review to enable us to gain feedback from those with an interest in the service. We have at the time of writing this review received completed surveys from one service user, one relative, one social and healthcare professuional and four staff members; those that have not yet been received at the time of writing this report will be considered as part of our ongoing regulatory responsibilities for registered services. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home provided their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for and informed us of areas in which the service plan to make improvements over the next twelve months. The service is service user focussed and they continue to identify areas for improvement. Information provided within the AQAA informs us that the home have made some changes to the environment to meet with peoples needs and to add to their choice and comfort. Changes to the invironment include; redecorating the home throughout, enlarging some entrances to rooms and installing ramps, since some service users are wheelchair users and the changes have been made to allow easier access to all parts of the home. The service users enjoy spending time in the garden, during the warmer months and to enhance their experience the service has recently installed a garden house for them to enjoy. Further improvements have been made in relation to the care planning documentation, which the service tell us are more structured and now incorportate a daily report record and a daily activities record which enable staff to record their interactions with service users more systematically. Likewise the service inform us that they have introduced an in-house training programme to which all staff have committed themselves to partake, to ensure that they are provided with the skills, knowledge and competency to meet the service users needs and their skills and knowledge are updated accordingly. We received comments from four staff members who all tell us that they felel they Annual Service Review Page 4 of 6 have enough support, experience and knowledge to meet the different needs of those using the service, are provided with training that is relevant to their role and keeps them up to date with new ways of working. One staff member did tell us that they felt that more meetings held with night staff would be beneficial. A healthcare professional, who completed a survey we sent out, indicated satisfaction with overall care at the service. She also indicated that peoples social and health care needs are properly monitored, reviewed and met by the care service and tells us that the service is excellent in my opinion, everything works well in the home. All needs are met We received one completed survey from a person living at the home, who expressed satisfaction with the service and told us that the home does everything well. Likewise a survey was received from a relative who expressed satisfaction with the service that her relative was receiving. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 16th June 2010 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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