Annual service review
Name of Service: Wellcroft The quality rating for this care home is: The rating was made on: two star good service 0 5 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Fiona Bryan Date of this annual service review: 1 8 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 75 Church Road Gatley Stockport Cheshire SK8 4EY 0161-4285361 01614281216 wellcroft@boroughcare.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Miss Jennifer Eccles Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia Conditions of registration: Borough Care Limited Number of places (if applicable): Under 65 Over 65 39 39 0 0 The registered person may provide the following category of service only: Care Home only - Code PC To Service Users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia - Code DE Mental disorder, excluding learning disability or dementia - Code MD The maximum number of service users who can be accommodated is: 39 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Wellcroft is a two-storey home which provides specialist care for residents with mental health problems. It is currently registered for up to 39 residents. The home provides
Annual Service Review Page 2 of 6 0 5 0 2 2 0 0 9 permanent residential care services, short stay and day care services. Wellcroft has recently undergone a major refurbishment programme; this included making nine bedrooms with en-suite bathrooms and the remaining 30 into single rooms. Wellcroft is one of 12 homes owned by Borough Care Limited. The registered manager is Jenny Eccles. The home is suitable for wheelchair users and has a lift to assist residents to the first floor. It is structured into three separate units, each staffed by its own team of carers. The home employs an activities co-ordinator who provides activities most mornings, to both permanent and day care service users. The home is located at the far end of Gatley village. It is set in its own grounds. A large car park is available at the front and side of the building. Fees for care and accommodation at the home range between £428 and £442 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. This was looked at and the information provided taken into account. The AQAA is a self-assessment that informs us about outcomes for people who use the service. As well as other information, it also tells us what the service has done within the previous 12 months, what they think they are doing well and how they could develop and their plans to do so in the next 12 months. Surveys were provided to people who use the service and to staff that work for the service. We looked at information we have about how the service has managed any complaints. We considered what the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. We looked at the history of the service by reflecting on previous inspection outcomes. Any other relevant information from other organisations was considered along with what other people have told us about the service. What has this told us about the service? The home sent us their AQAA on time. The assessment was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what their plans for further improvement are over the next 12 months. Five surveys were returned by people living at the home. Because people living at the home have dementia, their relatives had completed the surveys on their behalf. Surveys confirmed that people were satisfied with the overall quality of care provided. People said they always(4) or usually(1) got the personal care, medical care and support they needed, staff always(3) or usually(2) listened and acted on what they said and they were able to make choices about how to live their lives. Comments included:- Wellcroft has offered X a very high standard of care and regularly reviews her needs and adjusts her care plan accordingly.We are kept informed and consulted about our mothers care and feel that there is a partnership. The staff are exceptional in their commitment and kindness when caring for X. Xs personal care needs are met in a way that maintains her dignity and privacy. The staff at Wellcroft care for X in a professional and gentle manner. Her physical and mental needs are identified and met. Staff are well supervised and approachable at all times. We are always made welcome and put at ease by the staff. Very impressed at the way they decorated the home at Halloween and Christmas. We have attended several parties - a barbecue in the summer - a party for Xs 90th birthday Annual Service Review Page 4 of 6 and a Christmas party when the staff wore fancy dress. Nothing is too much trouble for them. The home is kept in good condition and always clean. Lovely decor. Smart and tidy. Smells pleasant. Dining and lounge area bright and cheerful. Laundry service excellent. The staff provide good all round care from manager, senior carers to junior carers. All are considerate and respectful to both residents and their relatives. X is happy and well cared for and our time with her is now quality time. Three staff also returned surveys. They confirmed that they were given training that supported them in their roles and were seen regularly by the manager to discuss how they were working. In the AQAA the manager reported that 76 of care staff at the home had successfully completed National Vocational Qualification (NVQ) training. We have received no complaints about this service. Looking at all the evidence available to us, our judgment is that there is no reason to change the current rating of the home. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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