Inspection on 15/06/10 for West Oak
Also see our care home review for West Oak for more information
This is the latest available inspection report for this service, carried out on 15th June 2010.
CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Random inspection report
Care homes for older people
Name: Address: West Oak Murray Road Wokingham Berkshire RG41 2TA three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Sally Newman Date: 1 5 0 6 2 0 1 0 Information about the care home
Name of care home: Address: West Oak Murray Road Wokingham Berkshire RG41 2TA 01189795100 Telephone number: Fax number: Email address: Provider web address: westoak@barchester.com www.barchester.com Name of registered provider(s): Name of registered manager (if applicable): Barchester Healthcare Homes Ltd The registered provider is responsible for running the service care home 63 Type of registration: Number of places registered: Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 Over 65 0 63 dementia old age, not falling within any other category Conditions of registration: 63 0 The maximum number of service users to be accommodated is 63. The registered person may providethe following category/ies of sevice only: Care home with Nursing - (N) to service users of the following gender: Either Whose primary care on admission to the home are within the following categories: Old age- not falling within any other category (OP) Dementia (DE). Date of last inspection Brief description of the care home West Oak is a purpose built two-storey home in a residential road not far from the centre of Wokingham. It caters for up to 63 service users, up to 26 of whom live in the
Care Homes for Older People Page 2 of 7 Brief description of the care home ground floor part of the home that offers specialist dementia care. The home has in place appropriate policies and procedures related to equal opportunities and diversity. Fees for the home are £920 per week. This is an all-inclusive fee for care and activities. Extra charges are applied for hairdressing and chiropody services. Care Homes for Older People Page 3 of 7 What we found:
This was an unannounced random inspection that took place on a week day over a period of two and a quarter hours. Time was spent with the manager, the training co-ordinator and the maintenance manager. Both verbal and documentary evidence was provided that confirmed that staff training is of a high standard and that all levels of staff are included according to their role and responsibilities. Safeguarding of vulnerable adults training was wide ranging and updates covered the same topics as for the induction of new staff. There had been a considerable improvement in the updating of staff training since the appointment of the current training co-ordinator. The maintenance manager was well informed about the risks associated with health and safety legislation and procedures and how these could be minimised. A wide range of regular checks is undertaken to ensure the well being and safety of service users and staff is upheld and these checks are documented. Fire drills are conducted at least once per month and staff training is accurately recorded and regularly updated. The vast majority of staff are trained to fire marshall standard. Documentary evidence of equipment maintenance and servicing was provided. Complaints are recorded comprehensively and are low in number. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
