Random inspection report
Care homes for older people
Name: Address: Westlake Pondtail Road Horsham West Sussex RH12 5EZ three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Annie Taggart Date: 0 1 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Westlake Pondtail Road Horsham West Sussex RH12 5EZ 01403270773 01403270832 westlake@barchester.com www.barchester.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Christine Diane van Klaveren Type of registration: Number of places registered: Conditions of registration: Category(ies) : Barchester Healthcare Homes Ltd care home 61 Number of places (if applicable): Under 65 Over 65 61 old age, not falling within any other category Conditions of registration: 0 The maximum number of service users to be accommodated is 61. The registered person may provide the following category of service only: Care home with Nursing - (N) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - (OP) Date of last inspection Brief description of the care home Westlake is a care home with nursing registered to accommodate up to sixty one service users in the category of older people. The property is a large detached building providing accommodation across two floors. It is situated in a quiet residential area near to the town centre of Horsham.
Care Homes for Older People Page 2 of 8 Brief description of the care home The accommodation is provided in fifty-nine single rooms and one double room, all of which have en-suite facilities. There is a passenger lift available. The current fees being charged by the home are from £820 to £950 per week. Care Homes for Older People Page 3 of 8 What we found:
The random inspection was arranged in order to assess compliance with a number of the key national minimum standards for care homes for older people. We planned the visit by taking into account information provided in the previous inspection reports and in an annual service review carried out on 09/03/2010. We also used the annual quality assurance assessment (AQAA) completed by the manager of the home and five service user surveys that had been completed and returned to us. The random visit was carried out at 11am on Tuesday 1st June 2010 and the visit lasted for three hours. During the visit we were able to spend time with service users both in communal areas and in their private bedrooms, we spoke to seven members of staff and to three visitors who were in the home. We sampled four care plans and supporting documentation such as daily records and medical charts and we looked at the system for administering and recording medication. Records such as complaints and concerns, Regulation 26, providers visits and a staff training matrix were also seen and during the visit we observed staff practice. The registered manager was not in the home at the time of the visit and feedback was given to the deputy manager. What the care home does well:
The home provides an attractive, comfortable and homely environment for the people who live there and there is a programme of redecoration and refurbishment in place to ensure that the home is meeting peoples individual needs. People have the equipment they need such as specialist beds and bathing facilities and there are a number of lounges and quiet areas so that people can choose where they receive their visitors. For each person living in the home there is a detailed assessment and plan of care in place and the plans contain clear information for the staff team to follow on how each person wishes and needs to be supported. In the care plans peoples, medical, emotional and social needs are addressed and we saw that the information is regularly reviewed and updated. Service users told us that their needs were being well met and that they had access to their doctor and other healthcare professionals and in the AQAA the manager tells us that a doctor visits the home on a daily basis. Medication is being well manged and is only administered by trained nurses. Comments from service users included, they are all very kind here and I am very well looked after and from a visitor, I find that my relative is very well cared for, they let us know if there are any problems and the medical care is very good. One service user that we spoke to declined to comment.
Care Homes for Older People Page 4 of 8 There is a programme of activities in place and each person has a copy in their room, there are two activities each day and also activities are carried out with people in their own rooms if required. There is a varied daily menu, we saw that people are offered choice and specialist diets are catered for. People were very complimentary about the meals being provided and we saw that lunch was a very social, unhurried occasion and people had the support they needed. Staffing rotas showed that there are sufficient staff on duty to meet peoples individual needs and service users described the staff team as lovely and very kind and attentive . We saw a training matrix that showed that the staff team are well trained and supervised and a staff member said, many of us have been here for a number of years, we are well trained and staff meetings and handovers update us on information about meeting service user needs. The staff team have all received training in protecting people from risk of abuse or harm and six staff that we spoke to said that they would report any suspected abuse straight away. There is a qualified and competent management team running the home and there is a robust programme of monthly internal and external audits carried out. Regulation 26 visits are also carried out monthly and we saw that any issues of concerns are recorded and addressed. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
