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Inspection on 24/12/09 for Westwood House

Also see our care home review for Westwood House for more information

This is the latest available inspection report for this service, carried out on 24th December 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Westwood House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Elaine Barber Date of this annual service review: 1 2 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service Address of service: Belmont Crescent Swindon Wiltshire SN1 4EY 01793542069 Telephone number: Fax number: Email address: Provider web address:   www.voyagecare.com Milbury Care Services Ltd Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 1 Only the named female service user referred to in the application dated 1 December 2004 may be aged 65 years and over. Service users accommodated may be aged between 35 years and 64 years. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Westwood House is one of a number of services owned and managed by Milbury Care Services. Westwood House was opened in December 2004 and provides 24 hour care for a maximum of 10 people with learning disabilities and associated mental health issues. The aim of the home is to provide a structured environment that enables people to develop their skills and achieve maximum potential to live as independent a life as possible. The home is staffed by a minimum of four staff on duty on each shift throughout the day. There are three waking night staff and a senior member of staff on call. At the last inspection the fees charged at Westwood House ranged from 1400 2400 pounds per week. None Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: * The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. *Surveys returned to us by people using the service and from other people with an interest in the service. * Information we have about how the service has managed any complaints. * What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. * The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. * Relevant information from other organisations. * What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. They told us what they do well. They said: Westwood House has a new manager and has recently recruited to ensure the home has a full complement of staff with the necessary knowledge and skills to ensure the needs of all services users are being met. There has been development of activities, and accessing the community for service users. The implementation of the Individual Support Plan that includes a comprehensive risk assessment has ensured that service users have had new and varied life experiences. Monthly evaluations ensure that service users individual support plans are monitored, developed and reviewed. Staff are able to feedback and forward suggestions through team meetings. Continual improvements to the environment have ensured that service users wishes and desires are being met. They gave us information about improvements in the last twelve months. They told us: The home has developed the use of pictures and symbols to assist service users to make decisions and share opinions. A full comprehensive pictorial menu planner has been introduced. The home had greatly improved on reviewing and monitoring systems that have ensured that service users receive quality of care. Service users have had a wide variety of activities and positive experiences. The Individual Support Plans have been reviewed and further developed including risk assessments. Within these documents clearer guidance of how individuals make choices and decisions has ensured that individuals are empowered to make choices over their life style. The home has regular meetings to discuss activities, holiday and what the service users would like to influence within the home. The home uses person centred thinking tools to evaluate a service users progress and this is shared with appropriate parties. The home has gained additional support, guidance and training from health professionals that are specific to the needs of individuals. Annual Service Review Page 3 of 5 They also told us what they could do better. They said: To continue to develop the individual support plan and ensure that there is greater detail. To continue to gain access to appropriate specialised training where necessary. The home is continuing to introduce health action plans for all service users. We received survey forms from nine people who lived in the home. They filled in the surveys with the help of staff. Two people did not answer most of the questions. Six of them completed most of the questions and one completed half the questions. Five of them told us that they had been asked if they wanted to move into the home and six said that they had been given enough information to decide whether it was the right place for them. One person did not answer these questions and one person said that they had not been asked if the wanted to move into the home. Everyone said that they made decisions about what they did each day. Five people said that they could do what they wanted during the day, evening and at weekends and one said that they could not do what they wanted at these times. The other person said that could do what they wanted during the evening and at weekends but not during the day. They did not explain why. Four out of the six people knew who to talk to if they were not happy and they knew how to make a complaint. One person did not answer that question. Five people said that the home was always fresh and clean and one said that it was hardly ever fresh and clean. Six people said that the staff treated them well and the staff listened to them and acted upon what they said. The seventh did not answer these questions. Some people made additional comments. Comments included: I love living at Westwood House. I have lots of fun at Westwood House. I would love more staff to come and work for us. I do like Westwood House. They treat us fairly and the food is good. We looked at the information in the AQAA and the surveys and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 21st October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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