This is the latest available inspection report for this service, carried out on 12th November 2009.
CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Random inspection report
Care homes for adults (18-65 years)
Name: Address: Wey House Nursing Home Wey House Nursing Home Norton Fitzwarren Taunton Somerset TA4 1BT two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Jane Poole Date: 1 2 1 1 2 0 0 9 Information about the care home
Name of care home: Address: Wey House Nursing Home Wey House Nursing Home Norton Fitzwarren Taunton Somerset TA4 1BT 01823337391 01823326652 helen.smith@robinia.co.uk www.robinia.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) The Robinia Group PLC Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 37 Number of places (if applicable): Under 65 Over 65 0 physical disability Conditions of registration: 37 The maximum number of service users who can be accommodated is 37. The registered person may provide the following category of service only: Care home with nursing- Code N to people of either gender whose primary care needs on admission to the home are within the following category: Physical disability- Code PD Date of last inspection Brief description of the care home Wey House is a Registered Care Home with Nursing for adults with physical disabilities, acquired brain injuries and progressive neurological diseases. The home is on the outskirts of Norton Fitzwarren, 5 miles from Taunton and is set in large grounds. There is an area of fenced garden to the front of the house. The accommodation is divided
Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home into three units. The home has wide corridors and good size communal rooms. All bedrooms are 12 sq.metres or more in size. Two bedrooms in unit one have steps and are accessible by stair lift. All other areas of the home are accessible by lift. The home is suitably adapted for the client group accommodated. The home has a large hydrotherapy pool and dedicated physiotherapy staff. Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
This random inspection was carried out over a three hour period. We, the Commission were able to meet with the area manager and the acting manager to discuss the home and their plans for the future. Prior to this inspection the home had received a letter of complaint and we were able to discuss actions taken to address the complaint. The Commission had received a copy of the homes response to the complaint and we were able to see how action points were being addressed. Some issues raised in the complaint were around staff shortages and the high use of agency staff. The home acknowledges that they use a high number of agency staff but the staff used are consistent and know the home and people living there well. It is recommended that agency staff who work consistently in the home receive formal supervision in line with supervision received by permanent staff. The home are in the process of recruiting staff, 3 new carers have begun work, another 6 have been offered positions and will begin work once their references and Criminal Records Bureau checks have been received. 1 Registered Nurse is due to start in December, another in the new year and a further nurse has been employed as a bank nurse. The home states that they still have vacancies but continue to actively recruit. We were able to tour the building and observe care practices. There was a calm and relaxed atmosphere and the home appeared adequately staffed. The home has 11 carers on duty in the morning and 10 in the afternoon, these levels are being maintained with the use of agency staff. The response to the complaint states that the management team will continue to monitor staffing levels. The acting manager stated at this inspection that one of their main priorities was to have a full staff compliment. Part of the complaint stated that as a result of poor staffing levels call bells were not being answered promptly. The home stated that they have a computerised system that can be used to monitor response times. This had not been activated at the time of the inspection and it is strongly recommended that this be done without delay to ensure that the management are able to identify any unacceptable delays that may indicate that staffing levels are not appropriate to meet the needs of the people currently living at the home. Part of the complaint identified a member of staff who the complainant felt had acted inappropriately. The member of staff was suspended, a full investigation was carried out and disciplinary action taken. Documentation relating to this was viewed. What the care home does well:
This inspection focused on issues raised by the complaint and did not look at other areas. The home were able to evidence that all complaints are treated seriously and action is taken to address any weaknesses in the service. Both the acting manager and area
Care Homes for Adults (18-65 years) Page 4 of 8 manager demonstrated a commitment to ensuring that the home had sufficient staff who were appropriately trained to care for the people who live there. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 35 It is recommended that consistent agency staff receive formal supervision and training in line with permanent staff. It is strongly recommended that the computerised system that is able to monitor response times to call bells is activated. This will enable the management team to monitor the response times and ensure that people do not wait an unacceptable length of time for assistance. 2 39 Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
