Inspection on 10/05/07 for 27 Graham Avenue
Also see our care home review for 27 Graham Avenue for more information
This inspection was carried out on 10th May 2007.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector found there to be outstanding requirements from the previous inspection report. These are things the inspector asked to be changed, but found they had not done. The inspector also made 3 statutory requirements (actions the home must comply with) as a result of this inspection.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The comfortable, relaxed and welcoming environment has evolved over several years and reflects the general stability and commitment within the staff team and the open and inclusive management style. Through working closely and consistently with service users, staff have developed a sound understanding of their individual care and support needs. Service users are encouraged and supported to make decisions about their lives. Where appropriate and practicable, they are involved and regularly consulted on many aspects of life in the home, including menu planning and activities. With the welcome appointment of a training officer the organisation ensures that care staff receive training appropriate for the work they perform.
What has improved since the last inspection?
Information made available to prospective service users and their relatives, including the Statement of Purpose and Service User Guide has recently been reviewed and is now accurate and up to date. Since the previous inspection, as required, the home`s complaints procedure is now in place in the entrance hall, for the benefit of service users` relatives and other visitors to the home. Service users are now protected from potential abuse by appropriate staff training and relevant and up to date policies and procedures. Formal staff supervision regular and structured one-to-one meetings with individual care staff and their manager has been introduced, as required, to ensure that staff have the appropriate skills, knowledge and understanding of service users` individual care and support needs.