Inspection on 20/11/08 for 3 The Droveway
Also see our care home review for 3 The Droveway for more information
This inspection was carried out on 20th November 2008.
CSCI found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The generally relaxed, homely and welcoming environment reflects the improved stability and commitment within the staff team and the clear, open and inclusive style of management. Staff work closely with service users and despite their limited verbal communication have developed awareness and a sound understanding of each indivuidual`s complex care and support needs. Communication and consultation with service users` family members is effective and ongoing. Relatives have the opportunity to partake in individual assessment, care planning and reviewing processes. The well maintained decor and good quality furniture and furnishings continues to provide a comfortable environment for service users.
What has improved since the last inspection?
There has been a marked improvement in the service as a whole since the previous inspection, with evidence that the shortfalls identified in January have been acknowledged and are being addressed. The most significant development in recent months has been the appointment of a new manager. She is experienced, motivated and clealry committed to raising standards and improving outcomes for service users. She has inspired a transformation in a formerly despondent and demoralised staff team and now has people `queuing up to work here.` The manager has also reviewed and updated information made available to prospective service users, including the Statement of Purpose and she is currently in the process of overhauling the care planning system within the home. Staff training has also been reviewed, as required, since the last inspection with induction training being implemented and adult protection refresher training being provided for all staff.
What the care home could do better:
The updating and improvement of care plans should continue. The currently bulky files should be condensed and made more `user friendly,` to ensure that information contained in them is concise and therefore more readily accessible. Formal staff supervision, regular and structured one to one meetings with individual care staff and their manager is to be fully implemented, to ensure that staff have the appropriate skills, knowledge and ongoing understanding of service users` individual care and support needs. In line with other policies within the home, the policiy and procedures relating to safeguarding vulnerable adultsd should be reviewed and updated.