Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 3 The Droveway.
Annual service review
Name of Service: 3 The Droveway The quality rating for this care home is: The rating was made on: two star good service 2 0 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Nigel Thompson Date of this annual service review: 2 2 1 2 2 0 0 9 Annual Service Review Page 1 of 8 Information about the service
Address of service: 3 The Droveway Hove East Sussex BN3 6LF 01273563935 01273563935 Telephone number: Fax number: Email address: Provider web address:
www.caremanagementgroup.com Care Management Group Ltd Name of registered provider(s): Name of registered manager (if applicable) Mrs Clara Deacon Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 3 The Droveway is a care home, which provides personal care and accommodation for up to six people with profound physical and learning disabilities. The home is owned and run by Care Management Group (CMG) who are a large organisation that provides care for people with learning disabilities. The home is located on the outskirts of Brighton and Hove. There is nearby access to some local amenities and public
Annual Service Review Page 2 of 8 2 0 1 1 2 0 0 8 transport. A small car parking area is available at the home, although on street parking is permitted in the surrounding areas. The home is a bungalow consisting of six single bedrooms, two bathrooms / shower rooms and a good-sized lounge. There is a separate kitchen and dining area and garden to the rear and side of the property. The garden is accessible to wheelchair users. Prospective residents and their relatives are provided with written information regarding the services and facilities provided at the home prior to admission. The homes most recent inspection report is available on request. The homes fees currently range from £1633.45 - £2398.41 per person per week dependent on needs. Annual Service Review Page 3 of 8 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment form that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What has this told us about the service? The home sent us their annual quality assurance assessment, AQAA, when we asked for it. It was clear and comprehensive and gave us the information we asked for. Our judgement is that the home continues to provide a good service for the people who live there. There werre no requirements and two recommendations made following the previous inspection, the inspection report was positive and outcomes for service users were found to be good. The report concluded that: The generally relaxed, homely and welcoming environment reflects the improved stability and commitment within the staff team and the clear, open and inclusive style of management. Staff work closely with service users and despite their limited verbal communication have developed awareness and a sound understanding of each indivuiduals complex care and support needs. Communication and consultation with service users family members is effective and ongoing. Relatives have the opportunity to partake in individual assessment, care planning and reviewing processes. The well maintained decor and good quality furniture and furnishings continues to provide a comfortable environment for service users. Thorough policies and procedures are in place for the admission and ongoing care and support of service users. Effective communication and consultation systems enable service users to be directly involved in developing and reviewing their individual Annual Service Review Page 4 of 8 support plans as well as many decision making processes within the home. Service users are enabled and supported to take part in a comprehensive range of educational and leisure activities, reflecting their individual interests and preferences, both within the home and in the wider local community. Through working closely, sensitively and consistently with service users, staff have clearly developed a sound understanding of their individual care and support needs. Service users are encouraged and supported to make decisions about their day to day living, where appropriate and practicable. They are involved and regularly consulted on many aspects of life in the home, including menu planning, colour schemes and activities. Service users individual needs and choices are assessed and reviewed on a regular basis and are detailed within comprehensive plans of care. Staff support each individual well to undertake a range of activities in order to promote their independence. Community participation evidently remains a focus of the home. The health, safety and welfare of service users is ensured through the homes robust systems for dealing with any concerns or complaints as they arise and the procedures and guidelines that are in place to protect individuals from potential, harm, neglect and abuse. The AQAA indicated a range of areas where improvements have been made during the last year: The staff team have continued to receive training in person centred planning, person centred active support and continuous promotion of the services ethos. The service users support plans have all been reviewed and up dated and these have been shared with their circle of support for input. Within the home the atmosphere is positive and productive and the service users are achieving their individual goals and have a professional staff team whom are trained to deliver their individual care plans. The service users are supported to visit and stay with their relatives as historically this was minimally supported by the staff team. Through regular staff meeting, training, role modelling and the staff teams commitment and understanding of change and development the morale within the service has increased greatly. Staffing levels are the strongest they have been for several years and this has enabled the service to grow and deliver a more person centred approach and ensure the service users receive their individual care plan needs, participate in community activities and achieve their aspirations. Within the last 12 months the service users support plans have been up dated and reflect more person centred needs. Support provided by the local authority has included an epilepsy specialist nurse who has been involved in updating the service users epilepsy support plans and monitoring their seizures. The management team have continued to network with the local community and hospital passports, health assessments and action plans have been implemented. These documents are key to the support the service users receive within the hospital
Annual Service Review Page 5 of 8 setting and for the staff to have a greater understanding of their individual needs. The staff team have all received updated training in safeuarding adults. A sensory corner has been developed in the communal lounge offering a change in postural management for some of the service users, where appropriate, and providing a relaxing sensory session with the optic lights and accessories. Giant indoor games have been provided for service users to participate with and create an alternative activity when the weather is poor. The home manager has effectively recruited a suitable staff team to meet the needs of the service users and maintain the working ethos of the home. The manager ensures that the staff team are regularly supervised and given appropriate training opportunities. Morale amongst the staff team has evidently improved greatly and the team to date is fully staffed. The training needs of the staff team have developed and the percentages of individuals with NVQ has grown to an impressive 95 . The manager has completed her NVQ4 and achieved her registration. She has continued to liaise with outside professional to strengthen networking. All service users support plans have been reviewed and now promote a wider range of activities within the service and the community. Complaints are well managed and service users, staff and visitors have confidence that they are listened to. Policies and procedures are in place to protect service users from financial abuse and all financial transactions are recorded. Robust policies and procedures are in place relating to staff recruitment, annual leave and sickness absence Staff are clearly valued and well supported. Ongoing training is provided to ensure that all staff have the necessary skills and competencies to effectively meet the assessed needs of the service users. There is evidence from the AQAA that the service continues to meet the service users ongoing support needs and the dedicated manager and staff remain committed to providing good quality care and maintaining positive outcomes for the people who live at 3 The Droveway. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 19 November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 8 Annual Service Review Page 7 of 8 Reader Information
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